Soho Sushi — Restaurant in Rancho Cordova

DO NOT EAT/ORDER FROM THIS PLACE! If I could give No stars I would!

I called Soho Sushi because I was missing the Spider roll from my $53.04 order. I spoke with the manager Jayne who told me she checked and put all the items in the bags. I proceeded to inform her again "I was missing the spider roll". "I don't have it". Now 1 of 2 things happened, they did Not make the item, or simply forgot about it, or the dasher driver stole my food. When I mentioned this to the manager Jayne she told me "she didn't think the driver stole my food". I advised her again, I didn't have the missing item and I would like a refund. She offered to make the item and I would have to pick it up. Unacceptable! Then she told me there's nothing she can do and to go on the dasher app and complain. It's unacceptable and a BIG inconvenience for me to go pick up a $5 dollar missing item. Where is the customer service at when you make a mistake? Make it right! I spent $53.04 and because of the way I was treated, and called a liar, I would like a Full refund for the Entire inconvenience! This is time consuming! I had to take time out of my busy schedule to make a phone call to Soho Sushi to report a $5 missing item, and then to speak with a manger who told me I was lying about not receiving it, because she made sure she put everything in the bag, and the driver didn't take it. I'm very frustrated (to say it nicely) and insulted by this poor, poor service I received. It's the principle of the matter! You should never call your customers a liar! Due to the HORRIBLE service I endured I would like a full refund! I will never eat here again and I will certainly...

Terrible food and service. Parking is mostly "30 minutes only" or reserved, and it takes 30 minutes to get our order. Our waiters changed constantly (4 times) and never once asked if we needed anything. In fact they avoided our table. If they did help us, they gave us what we needed and then ran off, before we could ask for more help. Anything fried is not fried all the way, very doughy and chewy. Our rolls did not taste fresh, in fact tasted like they sat a good day out in the open because they were very dry. Soup is boiling, too hot to even touch. Plastic tea pot spills constantly when being used, and our waiter refused to give us more than just 2 extra napkins. After shareing with one of our waiters that we wanted our checks and we were not happy with the food and service, he said "oh. Ok." And didnt even care to ask why. He dropped our check on our table and again ran off to ignore us once more. We barely ate anything because the rolls were too dry to even stomach. Manager was nice enough to charge us for the tea, 1 roll, and an appetizer, after we shared our displeasure in everything that happened. Please get better waiters, and faster made orders, we were starving by the time 20 minutes came after we ordered. We should have got up and left right then and there to go to a...

Messing up orders, super long waits. It's ridiculous. Not ordering again. I feel nauseous 🤢 every time I eat their sushi. I gave to wait forever to simply pick up an order. When I asked for a refund because the sushi wasn't made, they told me I have to call the manager to request a refund. Ridiculous. Waiters that come to front desk ate rude and on the phone. I was reading the reviews and their "owner" responds to many of these reviews rudely or with a life. The owner calls people that have worked their before and saying that their reviews are not sincere. Looks very unprofessional form the owner side. The owner also respond to the reviews saying that the Waiting for someone at the front desk is not typical but it really is. I always stand there fir a very long time. And if I isn't pay dor the order online I would have just left today was just a pushing point because they were rude and slow 1.5 hours for a 20 minute pick up order is not okay. I have made a decision to never come here again. There I'd a nice sushi place across the block by Starbucks. Better quality and service at the other place.

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