Marshalls — Local services in Rancho Cordova

I do not write reviews ever but I think this incident deserved one. I purchased shoes for $70 from this store and after wearing them for the first time, I got blisters, I went back to return those and the cashier first said I will need an approval from store manager which is fine. Then comes the store manager she rubbed on the sole and said it's been wore once and I can't take it. When I told her that I got blisters, she very rudely told me "You should have wore them at home to see if it give you blisters"...wait what? How can I wear shoes at home for staright 8 hours to figure out blisters? Poor answer. This was my go-to store but NOT ANYMORE as long as current manager is there. I am NEVER GOING BACK TO THIS STORE not because they refused to return the shoes but because of poorest customer service. Didn't expect this at all. I went to other Marshalls and they returned it without any question, They didn't even need Manager's approval, which I guess is only needed at Rancho store? I guess the cashier at other Marshalls was smart enough to figure out that shoes were basically new and I returned it for genuine reasons. I wish I could ZERO stars...

I would have put 3 stars but didn't feel like they deserved it, Worst customer service from there Manger was horrible, And speaking for a friend who was there, It's uncalled for to treat anyone the way this Manger treated a few customers the day we were there, a customer is hit by another by a Baskett bad enough the people didn't have enough common sense to wait but don't even apologize to the lady,are asked if she was ok but to ridiculed a another and say what she did was wrong ,lucky people have patience, because the Manger needs a human being lesson on treating people decent ,because she obviously is a arrogant stuck up person! Any decent person would not treat people that away, I would not recommend shopping there to anyone. Decent human being s aren't out of style are good manners. Only incompetent people who have no business working with the public that...

Clothes are noce but a luttle more pricey. Biggest negative was being stalked by loss prevention whilst browsing. Was there less than 20 minutes and felt super uncomfortable. As a working person it feels horrible to be tagged as a criminal as a walk thru the door. Unfriendly management & snobby vibes felt more like being in a victoria secret store. The ross next door was way more friendly and had exact same materials for literally half the price. (16/item @ marshalls, 8/item @ ross) overall judge 2 out of 5 cuz clothes did look nice & not tooooo expesive. Went & spent $ today but none...