Chipotle Mexican Grill — Restaurant in Rancho Cucamonga

I do not write a review at all on anything really. But I felt I needed to write one today because I’m clearly annoyed with this location. I’ve been here many times and almost every time it is a disappointment. First let’s talk about the employees look miserable working there. No One is ever smiling, never welcoming. Second let’s talk about how true the other reviews are, they are Always out of everything. Third, they never serve you the correct portions, they serve you however they feel like it at the moment. Now let’s talk about my visit today. We were waiting in line while overhearing an employee tell a customer they are out of white rice and it should be done in 2 minutes, while the girl in the back stated to the employee serving that the rice is not made because he did not mention to her that they needed more rice. She told him to say it louder next time. That put her in a bad mood because she looked so mad and had an attitude and began to clean the counters and dropped things on the floor and would not pick them up. Now it is my turn to order and barely any chicken, no brown rice, no guacamole, no sour cream. One bowl I ordered double chicken which I got and my next bowl (mind you I mentioned there was barely any chicken) I ordered half chicken half steak. The chicken that was left over literally was 6 pieces of chicken and then the steak and I was still charged the double meat. I try to give them the benefit of the doubt that they will be better than the last time but I am always disappointed with the same exact problems. I have to be extremely impressed with the great service of a place I visit or extremely disappointed to decide to leave a review. This was probably my last time going to this location. I would rather drive a few miles extra to go to the next nearest one. Maybe there needs to be supervisors or managers on duty mornings and evening shifts to make sure everything is running as it should but that’s...

I went there today (4th of July) at 2:00 pm, an hour before they closed. The gentleman in front of my group was offered black beans or pinto; he said black. The server scrated at the empty bowl and said there were none, so the customer asked if they were being made. The server walked around the kitchen and made a big show of saying no and that it would take 15 minutes to make more. The customer said never mind and that he would take pinto.

My sister went next, and they asked if she would like beans. Since they did not have black, she took pinto beans.

I went next, and the man asked if I would like pinto or black beans. I looked at both empty containers and said, "I wanted pinto, but it seems like you are out." He scratched the bottom of the pan and said, "Oh, sorry about that," and then proceeded to ask me what protein I wanted. They were also running out of salsa and did not want to top off the options.

Another gentleman appeared from the back and saw that there was a line now. He reluctantly cut open a bag of black beans and put them on the stove. At this point, it is 2:10 p.m., and they close at 3:00 p.m.

The cashier was constantly walking away to disassemble the drink station, and there was a girl at the dishwashing station who was not cleaning but texting on her cell phone. The cook kept disappearing into the back for whatever reason.

They did not apologize for serving me my beanless burrito. They were more worried about getting out of there at 3 pm, not closing at 3 but leaving at 3, then they were about doing their jobs. For a chain that is trying to make a comeback on being "fresh," showing customers the bagged beans, dried-out salsa, and lackluster...

I apologize but this is an edited review from multiple prior experiences. My last review was 3 stars a few weeks back. I was trying to be nice then but after today...I should of been more accurate with my review. Especially after having multiple negative experiences here. This location has always been subpar at best. Attitude of the staff is mixed. Some clearly want to be there, others don't. Tonight I arrived a little before 9:30 pm. Closing time is 11:00 pm. A few people were walking out before me and I'm not surprised. There were 4 options on the line. Black beans, white rice, carnitas and barbacoa. That's it. Literally nothing else out of all the items that they are suppose to offer. I should of taken pictures it was that pathetic. The young man attending the line was very professional and apologetic. Basically the only good experience of my visit. He stated that the person "in charge" for the night didn't want to cook more food/prepare anything else for the night and that he didn't have a "say" in this decision. The grills were already moved off the wall and cleaned. Employees were outside cleaning up. It was very clear someone in a management position was trying to get out of work early on a Friday night. Very unprofessional. I asked if I could wait for fresh product to be made thinking maybe, just maybe they were slow and that's why there weren't any options to choose from. No, they were simply choosing to not make more food over 90 minutes prior to closing. Terrible. Don't go...