I went to the sweet Charlie’s tonight off Rehoboth avenue at the request of my 12 year old son and his friend, specifically to get the Dubai chocolate. I ordered one for them to share as well as an ice cream for my two year old who was tired and a bit fussy. I told the cashier they were sharing and asked for an extra cup, which she promptly handed me. I didn’t realize how large my two year olds ice cream would be, so I asked them for a second extra cup. The girl turned to a bearded man with a heavy accent who appeared to have some authority, and asked if it was ok to give me one. He turned around angrily and said, “What’s the problem?” When I asked again for an extra cup for the ice cream, he said, “ you have one in your hand why you need another one?” I explained the first cup was for the $18 Dubai chocolate I just purchased. He said, “we charge $1 for cups! Do you really need another one?” I ended up just using the boys extra cup to dole out a small manageable scoop of ice cream for my daughter and walked out. I have never experienced such blatant rudeness from a business owner. Another woman stopped me on my way out and said, “I heard how he treated you, I’m so sorry he was not kind.” After I told my husband, he promptly went in and was given an extra cup (without any question) as well as the bottle of water that they forgot to give me. I am not sure if it was a sexist thing or not, however I would not recommend spending a penny there. Also- the Dubai chocolate tasted cheap- not worth $18 at all. I ended up throwing the ice cream away because the experience left a very bad taste...
Read moreI have a daughter with a very serious dairy allergy. We don't usually eat out or get to give her special experiences with food because of the risk of anaphylaxis and cross contamination. I read the reviews online, looked at the website and did my research, and was so excited to find a place that took allergies seriously and had vegan and dairy free. We waited in line, which wasn't a terrible line compared to what I had read. We got up to the register and I greeted the employee with excitement and asked about a designated dairy free surface and if there wasn't (although there should be if you advertise vegan) how would the surface be cleaned. He was immediately rude, dismissive and annoyed by my question. He sighed and he told me he could make no promise of a dairy free surface, and maybe they could "shoot gun" clean it but he was too busy to really do that. When I said I didn't understand why they would advertise vegan and dairy free but not really offer that he gave no explanation. I wasn't even away from the register when he was calling the next person. He wasn't apologetic but dismissive and called the next person in line without even one care for us while I took two very sad children out of the store. I can't believe how we were treated. I'm glad other people were treated well when having allergies but that was no where near our experience and I am very disappointed. I would never recommend anyone go...
Read moreMy son wanted to try the Dubai chocolate covered strawberries. We went on a Sunday and they were supposed to open at 12 o’clock. We sat and waited and at 11:59 is when two workers showed up to open the shop. I told my son we would give them a few minutes so that they could get things ready and at 12:10 we walked into the shop. The guy behind the counter didn’t even acknowledge us and just kept cleaning everything and didn’t take our order. After another five minutes, he finally asked us what we wanted, and we told him the Dubai chocolate covered strawberries. He told me I had to wait, and once the second man walked back inside the store he explained to him what we wanted. The second man then proceeded to tell us that the chocolate wouldn’t be ready for two hours and we would need to come back. We were getting ready to leave vacation and drive five hours home so I didn’t wanna wait another two hours. Seeing as how this is a business and operate selling specific items, I don’t see how it’s feasible to open. Your door is literally one minute before you open time and not even have the things that are on your menu ready to go. To tell someone they’d have to come back in two hours to get an item rather than have it ready for them is ridiculous. As much as I would love to try this when I go back down again on vacation I don’t think I’ll be stopping...
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