Royce Burger Bar — Restaurant in Reno

We had dinner here with my cousin and his wife last night. It was highly recommended by friends of theirs. We arrived first and there didn't appear to be any available seating. There's a front room with bar seating and some low couches and a room in the back with tables and booths. Some tables looked communal and the bartender said they could be depending on how friendly the other people are.

We were able to get a table in the back just as my cousin and his wife arrived. We quickly perused the menu which ranged from poutine and cheese curds to wings and burgers including an Impossible burger.

Food: the burger and fries were great. I'd order both again. My husband liked the wings (he ordered the Japanese inspired ones with wasabi sauce) but I thought they were overly sticky and I didn't like the sauce. The poutine and cheese curds weren't the best.

Cocktails/beer: the IPA on the menu wasn't available so my husband got me another one which was ok. My cousin and his wife had cocktails from the menu and both liked them. We tried to order an Eastside or a Southside and the bartender asked what was in them and when my husband said cucumber the bartender said they didn't have any which was odd because my cousin's wife's cocktail had cucumber. We were disappointed the bartender didn't even make an effort to look up the cocktail recipe. Apparently they aren't trying to be a craft cocktail spot.

Decor: cozy and comfy but way too many TV screens. The back room must be there for sports games/events but they are distracting when you are trying to have a conversation.

Prices: reasonable.

If I were local to Reno like my cousin and his wife, I would come back but as a visitor, there are many other places...

I never leave reviews, let alone a bad one so that fact that I’m doing this really means I’m upset. I already visited Royce two times prior to this experience and I felt weird both times. I thought it was just me though so I didn’t give it too much thought. This time my girlfriend wanted to take me out and it was such a terrible experience. We walked in at 9:00, an hour before the kitchen closes per the sign on the door. Nobody greeted us and the bartender was taking shots with a group of friends. That doesn’t bother me because I’m a bartender but to not be greeted for three minutes to carry on your conversation isn’t okay (we were the only two at the bar) I ended up getting the menus for us. After we ordered and stood up to go outside the bartender had us wait for him to get us a plastic number after he was done closing checks and wiping down. He forgot and I reminded him about our number. He had us wait again while he did everything else besides hand us the plastic number until he looked at us again. We shook off that experience and waited outside. There was another employee. I’m not sure if he was a busser or bartender but I can’t really describe how he made us feel while we were eating. It was like he was upset that he had to stay late. I won’t say too much more about him because he may have just been tired but still. Overall, the bartender needs to be better. I’m in the industry as a bartender and I’ve been a server before so I’m very empathetic when it comes to others in this industry but that was such a weird and uncomfortable experience. It was the bartender working at 9:00pm...

Bartender was incredibly rude, I will never come back here again. I ordered 1 drink and food to-go, as I was mainly here for the food that I heard was pretty good. I ordered a royce burger and some wings along with my drink, it was fairly busy so I understand a longer wait time. I overheard a separate bartender say it's not unusual for orders to take 30-45 mins. So I waited patiently and at the hour mark I asked if there was any eta for my food, the same bartender I ordered from goes to check and comes back 2 seconds later with my food. I already knew it was going to be cold, who knows how long it had been finished and sitting there, I was already fairly irritated so I took it and left, I checked it when I got to my car and the food wasn't even warm. Seriously? As I type this, I'm reheating my royce burger, and wings I just got home with 2 minutes ago, I only live 3 mins from this place. First and last time. People spoke really highly of this place, it's unfortunate because they seemed to have something going there, the burger isn't really anything to write home about either, just a slightly better in n out burger, when it's warm/hot, I'm sure. And that's even giving it a...