Taco Bell — Restaurant in Rexburg

Update* Here we go again... Ordered at 11:24 am. We weren't the only people here but it didn't seem that busy. The app said our food would be ready at 11:33 am. It is now 11:55 and the app still says that my order will be ready 20 minutes ago. What time zone is their kitchen in??

review update They said my name wrong. I guess D-A-N-I-E is pronounced "Daniel"??? Because of the invisible "l" at the end, naturally.

Oh, and the real reason for this update: they put my nacho fries in the bag upside down!!! Why?!?! 😭😭

older review*

I ordered delivery via the Taco Bell app and this was my experience. It was a Saturday afternoon in Rexburg during fall semester so I get that it's busy but this is inexcusable.

I placed my order at 1:43 and my delivery eta was 2:13. My dasher was awesome about texting me and keeping updated on the situation. Inside the restaurant was not busy but drive thru had a steady line. He told me they were going slow with counter orders and were prioritizing the drive thru line. At 2:45, they still hadn't started my order so he talked to them and apparently they were very rude. They FINALLY started making my order and got to my dasher at 3:15- a whole hour after it should have been delivered!

And I was missing some of my food 😢

Dashers only make money for the number of orders they complete. I hope that Taco Bell realizes that when they do this to Door Dashers, they aren't just inconveniencing their customers, they are stifling someone's income.

original reviewI guess they still haven't picked up the pace*

Things to do when ordering at this Taco Bell: Order on the app before you even get inside the store. This will save you time and money. Wait for your food. Keep waiting for your food. Ask the people around you how long they've been waiting for their food. Get bored and walk across the street to get a drink at Maverick (they're bigger and less expensive than TB and you can drink it while you're waiting for your food). Wait a little longer for your food and drink your Maverick soda. Get bored again and walk down to Broulims and get your weekly shopping done... And maybe grab some sushi to eat while you're waiting for your tacos. Then wait about 10 more minutes and then finally get your Doritos Locos Taco, Crunchwrap Supreme, and your medium soda. The whole process is guaranteed to take less than an hour... Sometimes.

Welcome to the Rexburg Taco Bell. Taking the "fast" out of "fast food" since fall 2021.

Sarcasm aside, I have yet to wait less than 30 minutes for a single order since this location reopened, and when I went tonight, there actually was a group of people who waited, left and got Maverick sodas, came back, and finished their drinks before they got their food.

Pick up the...

I live 20 minutes away from this location. I left my house a little after 12am this last Saturday, and got here at about 12:30. There was quite the line of cars, so I got behind them and waited. And waited. And waited. And waited...30 minutes go by before I'm finally up at the menu to order, except I then get told that the kitchen is closed. There was absolutely no apology for wasting almost an hour of my time.

The bare minimum they could've done was send an employee out 10-15 minutes before they closed and told the 10+ cars waiting in line that some of them might not be able to be served, and that they'd be better off leaving...but no, they couldn't even do that. The people here are so incompetent at their jobs that it was taking 3-4 minutes per car (yes, I timed...I had lots of time to myself after all) for orders. Normally when there's a line like that I don't have to wait nearly as long... plus, silly me thought that since I'd been waiting in line as long as I did, that I'd at least still be able to place my simple order...but no. I left (having to finish going through their drive-thru, and so did the 5-6 cars behind me) and immediately went over to the McDonald's on 2nd East and a few of the cars that arrived right behind me looked very familiar...

I GET that yes, it's closing time, and yes, employees are people and need to go home. I've worked retail and I know that very well. But I also know that you customers would appreciate a heads up if they're sitting around idling, wasting gas twiddling their thumbs for 30 minutes and they're just wasting their time. This incident, coupled with some screw-ups in the past (gave me somebody else's order on multiple occasions, and completely forgot a few burritos some other times) along with Taco Bell removing the Shredded Chicken Burrito from their menu in less than a month, is going to make me completely avoid this location in the future. Food screw ups I've forgiven in the past, people are human and mistakes happen...but wasting customer time without even so much as an apology is too much, so I'm going to support the independently owned smaller taco place across the street (Ramirez Mexican...

My last visit to Taco Bell left me with a feeling of existential dread. The current marketing theme of this establishment is "Decade Y2k." If only they could bring back the food of those days of yore instead of just some cheap graphics on the soda cups. You see, in my happy memories the beefy 5 layer burrito is still a burrito, with enough filling to justify its name. Today it is a sad shadow of it's at-least-mediocre former self.

In my last visit today, there was much to complain about: I received a hard taco in my box despite ordering a soft taco substitute. The amount of chicken in the chalupa was barely equivalent to flavor dust. The amount of dust caked to the ceiling vents was enough to make a rug out of. When I was filling my soda, the button stuck for a moment nearly unleashing endless spillage of soda. The little hair I found in my box was probably the least toxic thing to eat in the whole meal.

But what really put things in perspective was that a parent with two small children entered the restaurant while I was there, and I couldn't help but think how those young children had no idea that Taco Bell was a sad limping corpse of its former self. You see, in their whole lives, Taco Bell has never been good. The movie The Force Awakens is older than them, so in their whole lives, Star Wars has never been good. And so on.

I am 25 years old, far too young to be lamenting the loss of the way things used to be, and yet here I am. Taco Bell has brought me...