Baskin-Robbins — Restaurant in Richland

I recently visited Richland Baskin-Robbins, and I must say, it was a delightful experience from start to finish. As an ice cream enthusiast, I couldn't resist trying their flavors, and I opted for a quarter-size scoop with a combination of pistachio almond and cookies and cream. Let me tell you, it was a match made in dessert heaven!The moment I stepped into the store, I was welcomed by a warm and inviting atmosphere. The cozy seating arrangements, coupled with the charming decor, created the perfect ambiance for a family outing. It's the kind of place where you can enjoy your ice cream and have meaningful conversations with your loved ones.Now, let's talk about the star of the show - the ice cream itself. The pistachio almond flavor was an absolute revelation. Creamy, nutty, and perfectly balanced, it's evident that Baskin-Robbins takes their flavor combinations seriously. The chunks of almonds added a delightful crunch, enhancing the overall experience.On the other hand, the cookies and cream was a classic choice, but Richland Baskin-Robbins somehow managed to elevate it to new heights. The rich, velvety texture of the ice cream, combined with generous pieces of chocolate cookies, was nothing short of indulgent.What truly stood out, though, was the exceptional service. The staff at Richland Baskin-Robbins were not only friendly but also extremely knowledgeable about their menu. They patiently helped me choose the perfect combination and even offered suggestions based on my preferences. It's clear that they take pride in providing top-notch service to their customers.In conclusion, my visit to Richland Baskin-Robbins was a memorable one. It's a place where you can create cherished family moments while savoring some of the finest ice cream flavors. From the inviting ambiance to the delectable ice cream and outstanding service, this establishment has all the ingredients for a perfect dessert destination. I can't wait to return and explore more of their flavors in the future. Highly recommended for anyone seeking a...

I have gone here a total of 3 times. My first time, the chocolate chip cookie dough ice cream was stale and had a freezer burn taste. I decided to let it slide and give them the benefit of the doubt. The next time I went in I ordered a Oreo cookie cappuccino blast for myself and my colleague. After tasting, my drink was watery with no flavor and my colleague attested the same exact complaint. I called manager to let him know my concerns and he said to come in and he would remake drink. W. To the I got to the store he let me know that I was the only customer who has ever complained about tel he drink and went on and on about how he followed the exact ingredients he does for every drink such as this. After he was finished speaking, I said so how do we fix this? If the drink will be the same and with the same watery ingredients, maybe I should try a different one that tastes better. He then proceeded to tell me that if I wanted a different drink it would cost more. There was definitely a language barrier as he is not from the US. So he ended up making me a ice cream smoothie instead, which he didn’t even fill up to the top of cup. As I was leaving, he says to me “don’t ever order the cappuccino blast again, I wouldn’t recommend since you not like taste.” I walked out of building and tasted my drink and it was stale, milked down and gross. I have been eating at Baskin Robins all my life and never have had this experience. I will not be back to this specific store again after my experiences. The phot below represents my drink after leaving, I literally took 2 sips, but it wasn’t even...

Called for custom cake and instead gave me generic store cake. Then manager argued with my wife about order, and then come to find out the order slip had none of her specifications on it. We finally got sick of his attitude and bought cake. Called store on gage to complain. Manager who fought with us on Stevens told other manager he would have fixed it if we asked??? Manager of GAGE STORE custom made a cake himself for free to save my birthday. I have NEVER had a manager argue with a customer while holding a slip that proved he was wrong. But worst of all he let his other employee argue with him. Worst customer service ever. Will be going to GAGE with all my company business and personal because there manager JEROME IS...