Mo's Sweet Minis — Restaurant in Richmond

If I could leave a 0 star rating, I would!!! I've never experienced worse customer service in my life!!!

You should be embarrassed of how you addressed and dismissed your consumers. When I contacted them on Monday, November 8, 2021, to place my purchase, a woman answered the phone and rapidly addressed my concern, as if she were in a hurry and my presence on the phone was a bother. She then instructs me to email them my injury, which I do. I sent them an email detailing who it was for, what kind of cake I wanted, and when I needed it by.

I then phoned once again. Tuesday because when I emailed them about getting a cake prepared, they stated they would answer to me but never did. When I phoned again, it was the same problem; the woman answered and swiftly dismissed me. She stated that they did not have the cake and icing that I wanted, and that she only need one picture rather than the four that I supplied her and that she needed to know how many people it was for. I emailed her four pictures since she stated "we can make whatever cake you want," but when I went through their gallery, the visual possibilities were limited. So, I provided them simple cake designs so they could choose whatever one they felt most comfortable constructing. I tried to explain my rationale, but she was impatient, and I didn't get all of the information out in time.

Now that we've reached Wednesday, they've emailed me back, asking for the size and explaining that they don't provide floral patterns and that they can't produce the cake I want, but they can do something close. I then added, "But you said you could on the phone." Then sheI continued responding, "It's okay, I'll bring flowers," and asked if they might include a small birthday box as well and how  I'd like it if I could complete the order yesterday Wednesday, yesterday so that it may be ready by Saturday," I said. They respond today, Thursday, November 11, 2021, stating that they are unable to create the cake and that I should select another bakery that focuses on visual appeal. Our concentration is on flavor." I'm puzzled because a large part of baking is appearance, which they lack!!

To hear from a bakery that they don't prioritize appearance tells you right here that you should never NEVER do business with them. As I stated in the beginning, I would give them 0...

After reviewing a couple of places I decided on Moe's bakery I was excited because it was my birthday yesterday so I was looking forward to my cupcakes everything was okay at first and even though I smelled a strong smell of either fabuloso or Pine-Sol when I walked in I didn't think nothing of it as I was about to enjoy my cupcakes after dinner I open the box in a box smelled like Pine-Sol or fabuloso and the cupcake actually had a taste of it as well I called immediately in the young lady who actually helped me hung up and was rude after me asking who can I speak to in this situation because this is really unacceptable and now they will not answer my call and nobody has responded to my email I didn't want to have to make this a review but nobody has reached out and this actually happened on my birthday I am livid and...

My daughter is a respiratory therapist at VCU Medical Center and I wanted to send some treats to her and her coworkers as a thank you for all that they are doing during this chaotic time. I live in San Diego, CA and found Mo’s Sweet Minis online. I contacted them via their chat link and explained what I wanted to do. They were extremely helpful. I placed my order of mini cupcakes and cookies and Mo’s Minis added extra cupcakes and cookies as a thank you from them. My daughter works the night shift 7pm, which is after The bakery’s hours, and the delivered them to her at 7pm. The cupcakes and cookies were quite a hit, especially the carrot and raspberry, according to my daughter. I couldn’t be happier with everything that Mo’s Sweet Minis did for me to make this happen. Hope to...