Dutch Bros Coffee — Restaurant in Riverdale

His is a good place to go to. They have delicious drinks and friendly servers. However on October 21st at 4pm there was a girl working the window with a short blunt bob. She wasn’t particularly rude but I asked for like ice and watched her poor ice up to the second to last line (4/5ths full) and then pour the drink in and top it to give it to me. I saw her working on another drink which she filled with ice all the way to the top which I guess is the normal amount they give you? When she handed it to me I apologized and asked for lighter ice assuming this was in fact what they considered light ice to be to which she told me she gave me light ice already and I said I know and apologized again and said it just looked like a lot and asked for her to take some of the ice out and she just stared at me and told me to just take the ice out myself. I can’t control the standards for light ice but if a customer wants less than the standard for ice I think that isn’t hard to achieve. Just take the ice out and pour more milk in. I’m a barista at another coffee store and would never do this to a...

Went to get coffee this morning and was treated poorly. I was in line early morning so they were not busy. There was only 1 lane formed as I was the 4th car in line. As the time proceeded more cars started showing up staying in a single lane. Then a truck pulled up to create the lane (whichDutch Bros offers. Great! ) The order taker finished up with the car in front of me. She started walking towards the truck as if she was about to take that order instead of mine which I was next. So I told her "me and the 3 cars behind me were here before the truck. She said that it's policy to take orders back amd forth with both lanes. Great!! So I asked her "you're going to skip me and take the trucks order. She said "yes". I told her "that's not right that I was waiting there before he even showed up. I cannot belive the interaction that I had with that employee. Very unprofessional no customer service skills at all. I did ask for a manager. When the manager walked out she was very nice to me and I explained to her about what happened. She listened to me and apologized for the...

Dark hair, tan skin girl having a 10 min conversation with the car in front of us with NO car in front of them, right before the window. Probably about 7 cars behind us and the second girl taking orders actually doing her job. We gave them a honk and the worker gave us a lot of attitude, telling us not to honk, couldn’t hear everything she said because our window was rolled up. The worker at the window peaked out and gave us a dirty look. I understand the Dutch bros way of having good conversation and all, but this is still customer service and I’m not here to wait for these guys to finish their conversation. They brought us our drinks almost immediately, pretty much showing us that they were ready for us we just had to wait for this convo to be over. We said thank you nicely, because we are courteous. Please not courteous of the rest of us. We heard the lady in the car in front of us say something about it being her fault and the worker goes “no you’re good girl.” Correct. The one at fault is the worker. You are on the clock. Please...