P.F. Chang's — Restaurant in Riverside

What is KAPUT for $200, Alex?? Janugie and her patronage of PFC.

I've been so patient with this location and have given them so many chances. Today was it for me! They do get 2 stars for the food. The food is always great, but when it comes to service, forget it!

Take-out orders take forever, they don't pack the items you request from the website (online ordering), no curbside at this location (it used to be an option on the website and you could select it but they actually didn't have it because they said they said they were too short-staffed but they didn't inform you of this until after orders were placed & you've been sitting there in curbside parking waiting for you food), the to-go order area is always "closed" forcing you to go to the bar and wait even longer, and this is after some improvement. Ahhh sorry for venting but I needed to put it out in the universe even if I'm the only one who reads this. Lol

Placed an online order today a little before 11:30am to be ready at 12:00pm. Mind you, I'm purchasing lunch with a corporate issued giftcard that was sent to me because of all the service issues we've previously had. We were giving them the opportunity to earn back our loyalty!

I get there right at 12:00pm, to-go area is closed again so I head to the bar and I wait to be acknowledged for more than 5 minutes (bartender looks my way then walks away to the register). I know I'm short but you can't miss me, c'mon! lol Finally, I lock eyes and the bartender starts working like crazy at the register. So I'm still waiting... Finally he comes over, tell him I have an Internet order and he reads my name from the paper in his hand. Yup - that's me! Apparently, that frantic work at the register was him working on my order. He's entering it and the receipt order is stamped 12:06pm!!! But my order was promised at 12:00pm!!!

I scheduled it at that time for a reason - work obligations - that was the point of ordering online & selecting THAT time. I had something scheduled at 12:30pm and this was my only time to pick up something and eat.

So he drops off the receipt and says my order will be up SOON! UMMMM it was supposed to be ready @ 12p but ok.... waiting.... still waiting.... Then he had to get a manager to approve the giftcard payment. Waiting some more.... I don't walk out of there until 12:18!!!!!! 12:18 people!!!!! Online order placed before 11:30am for pick-up @ 12:00pm wasn't ready until 12:18pm!!! WTH??

Mind you, I was giving them a chance so I bit my lip... Didn't say anything the entire time. Just thank-you's and smiles....

From them...No apologies... No thank-you's... But I will say, everything I ordered was there and he packed all condiments, plates, etc. And like I said, food was good.

But the service here has been declining over the years and we agreed we're just done. I think there's like $5 left on the card if anyone...

Today, on Mother’s Day, I went to pick up food at PF Chang’s. My order was supposed to be ready by 1, but wasn’t ready until 1:45. That part didn’t upset me, I expected it would not be on time because of the holiday and sat patiently waiting with my father for our to-go order to be ready. When my order was ready, I asked the young lady, Gianna, working to-go if she would double check with me to make sure the order was correct. Gianna replied “It’s too busy today to do that.” I told her I’d do it myself and proceeded to check the whole order in front of her, not taking more than a minute to be sure that everything I had ordered was there. I worked at this PF Chang’s location for 5 years as a server and a trainer of other servers. I couldn’t believe me ears when Gianna told me she was too busy to help. Never had I told a guest at PF Chang’s that during my time there. I lived “The Message” and took care of my guest making sure they’d want to return. Knowing today is Mother’s Day and that managers have a lot of other issues going on, I decided not to make issue of this at the restaurant. Yearly I come into Riverside PF Chang’s and order to-go for my family and I, but I’d rather make a trip to the next closest PF Chang’s in Victoria Gardens if this is the kind of service the Riverside employees give to their guests. I left Riverside PF Chang’s for the first time ever stunned and upset at the level of service I was given, when all I needed was a minute of a person’s time while they...

We came here to celebrate my boyfriend's promotion. We had been to this restaurant before but in different locations and they had always treated us right. Today was the exception. I called to make a reservation and arrived there I was greeted everything was going smooth. Our server came and greeted us and left and when he came back he was very rushy and seemed to be in a hurry. I asked him about a promotion they were having mind you I have a very soft voice and had gotten oral surgery not too long ago so I did speak softer than usual. As I asked him a question he rudely asked me "are you talking to me or who? I nervously brushed it off. But felt it a little intrusive and felt very awkward. Another server came back to finish taking our order. I asked him about a particular entree, he offered something different and I stated I only wanted that particular entree. When he came back with our food I noticed he brought the item he suggested so I politely asked him to take it back because we did not order that item. He told me "you need to be clear on what you order next time" Again I felt super surprised by that attitude and it made the whole situation more awkward and tense. My boyfriend and I felt super uncomfortable. At that point I just wanted to stand up and leave. I wanted to speak to the manager but we were running short on time and just let it go. At the end of the day they really ruined a special occasion and on top ruined the chances of us ever coming back to this...