Winchell's Donut House — Restaurant in Riverside

I stopped by today (6/14/24) to grab some coffee this morning at about 7am. The location appears clean from the inside. There was someone panhandling right outside of the door. The location is in a busy corner and parking is a bit awkward. You may want to park at Walgreens and walk over if necessary.

Typically, I love Winchells coffee from any of their locations. It's mild in flavor, smooth, and fresh! The coffee was all that. The quality of my coffee was great.

My poor rating of this location is based on the rude treatment I received by the tall male with glasses that was at the register. I walked up, and there was no line. I checked. I walked up to the counter, and after getting an odd look, he pointed to the other end of the shop where the donut counter is and told me that I needed to move to order. He didn't explain why. He just said that I needed to move to place my order. I asked if that was the case for just coffee as well. I was only ordering coffee and nothing else. He very rudely repeated that I needed to move to the other end to place the order. Honestly, if there is a specific system of ordering, I would completely understand, but the rudeness isn't necessary. I don't stop by any business expecting to be treated in a rude manner. If he just didn't want to help me, he could've just simply told me that someone else would be able to help me without all the rude attitude. Sadly, there were witnesses to all of this, but no one said anything else. There was another male who heard the whole thing but he turned a blind eye.

I've been a loyal customer of Winchells establishments for years. I was in the area and stumbled on this location. However, I don't understand the need to treat any customer poorly, especially if it's uncalled for. I hope someone from management reads this and reaches out to me. This was...

Only gave this place 3 stars because the taste of food is good and I like it enough to come back for more however 😑 their customer service is lacking and their speed of service 👎Had to wait 20 mins for my meal deal which consists of a sandwich drink and donut or chips. This place gets CROWDED because people wait inside for their orders so not only do you have a line for people waiting to order but also for the people who are waiting for their food. And let's not forget the 6ft rule and covid, well let's just say ain't nobody care about those guidelines here 😤😑 me and by bf choose to wait outside for our food however this place doesn't have a speaker outside to call out order numbers so we are constantly poking our heads in to see if our number has been called. Parking sucks here, there are 3 spaces and 1 handicap in the front of the store and 4 spaces in the back of the store. I personally rather go park across the street and walk then have to deal with the horrible parking and exiting out of there since there is always traffic trying to get out of here. The staff and even the manager aren't friendly, no smiles, just "what can I get you?" 😐 If it wasn't for their meal deal special I wouldn't come...

Winchells donut shop is were I regularly would stop for donuts. But after last nights visit 8/10/23 I will never go there again. I Stopped by last night around 8pm for some donuts and saw a disgusting surprise On back of the building. I Saw over 10 big rats run right in front of us. So I’m sure they will be inside also. Then to top it off when I go in to order some donuts there’s a fly landing on multiple donuts and sesame bread. I notified the young employee about the fly on the food and he was careless just smirked and let the fly continue to land on donuts. I was expecting for him to throw that food away but he didn’t do anything about it he left it there to be sold. Very unhealthy for us consumers.if I could put zero stars I would. This place needs to be checked asap by...