Bucciferro Family McDonald's — Restaurant in Rockford Township

So I sent my husband to get food today. We ordered 2 doubles and an iced coffee. Coffee was great. Anyways, my husband gets back home and I find there’s white hair clumped in one of the doubles. Now my husband has already left for work and so there’s no way of coming back to the store. I call the store and a woman answers, I’m assuming a manager. I explain what happened and ask if I could get a remake since I couldn’t eat it. She told me I have to come in on her shift and show her the hair. I said ma’am I can’t do that as I have no way of coming back and I’ve already now tossed the double. Now we go there all the time so I have no reason to lie about this. Usually they do an amazing job. I just wanted what I paid for. She was extremely rude and told me she was too busy for her to “deal with this” and to call back in 30min. To which I did. Go figure she’s gone now. Now this guy Anthony answers. Total sweetheart of a guy. I explained what happened and he agreed that it wasn’t right and not only agreed to remake the double, but the other one as well for the inconvenience. Going back later tonight to pick it up. He was super helpful and I really appreciated him taking the time to address the situation. I’ve worked for McDonalds in the past so I know the go around. Her telling me to come during her shift and bring the double is false. They take your name and date on a paper in a folder and you come back when you can. I shouldn’t have had to deal with her attitude and not believing me. Luckily, Anthony handled everything she wouldn’t. Excellent customer service on his end (that guy honestly deserves a raise) and will still come back in the future. Hopefully this doesn’t...

I’m really confused why the manager Scott 8/23/25 was rude and profiling me. I was trying to make a purchase that cost $5.79 and I had $5 dollars on one card and like $3 something on another so I was dealing with the cashier whom was very nice and truly patient had to go retrieve Scott cause he didn’t know how to process a split payment and obviously Scot didn’t either or McDonalds need a update so I get notifications to my phone and it kept saying they was trying to process 5.79 after I said only 5 on this card Scott proceed to show body language like he was irritated and then began to say it’s your card you don’t have enough and I proceeded to say Scott that’s because I said $5 on this card and the rest on another he proceeded to say well I don’t know what to tell your bank won’t let the transaction go through and anyone that knows chime you know how it works and I’m like no Sir it’s not working because you keep processing 5.79 when I said only five on this card then he proceeded to tell the cashier if it don’t go through she gotta leave rude and I said no worries leave and contact the district manager then pulled off. Now I’ve worked in customer service for years and one things you don’t imply is that a customer doesn’t have it directly but he was very rude and if he can’t work a cash register then how is he even a manager if he’s training hopes it’s not in verbal communication. I went to Taco Bell afterwards didn’t...

McDonald's is great but I can't eat the food anymore everything is fried they use all the seed oils which are no good for you Google it and you'll see they use vegetable oil soybean oil grapeseed oil it's no good they I get inflammation and I'm sure millions of other people are getting stiff joints and they don't know where it's coming from why I figured it out is coming from McDonald's I was going there every day and eating hamburgers or chicken strips or whatever and I can't move so I stopped eating it and I'm starting up my joints are starting to feel better I mean if you eat it every day it's no good like they say all what they got to change they got to start using beef Tallow like they did years ago I'm not saying nothing negative with McDonald's is fantastic I'll eat it if I have to but I think they should start cooking with some other oils and what they're using everything is great I've been eating McDonald's I was at the first McDonald's in Des Plaines Illinois when they had it opened up and it was it's a great place I've been eating McDonald's for decades so the first thing I want the first place I stopped when I went to Germany was McDonald's because I knew it was it was what I liked and it was consistent with the stuff here in the US I wouldn't trade McDonald's for anything but they got to start cooking with some different oils than what they're using and they got to have some fresh stuff...