Sonic Drive-In — Restaurant in Rockwall

I’ve been going to this sonic for about a month or so for breakfast almost every other morning before I head to school and I have never had any complaints. But today was terrible, I was there getting breakfast for me my mother and my grandmother before school. While we waited for our food a guy brought us the wrong food and then to the next car and then still got the wrong car, he then went back inside the area that they make food, I don’t wanna be to harsh on him because I think he was new but he still was a little disoriented. After waiting for probably 10-15 minutes for our 3 meals we got our food and left, we headed to get a prescription from the Walgreens down the street as I reached into the bag to grab my breakfast burrito and it was not there. After we got the prescription we headed back and got my missing burrito, and then on my way to school I bit into the cold burrito and it wasn’t even the right one, I got someone else’s food, I ordered a bacon and egg burrito and needless to say this was not it. I was already late for school by the time I noticed they messed up our order a second time in 10 minutes and still with no receipt, I was tardy on the day that I had my algebra STAAR test and I took it on an empty stomach. The only reason I’m not giving them a 1 star is because they’re usually...

Got to sonic aroubd 1027pm. Ordered my food and then was going to pay. I notice I couldn’t because my ordered wasn’t showing up on the screen. So I waited about 5 mins still nothing so I hit the red button. Ask the young lady that responded why I couldn’t see my order to pay and she responded with my car hopper could help me when she brought my food. Didn’t think anything of it to be honest. After about another 10 mins I was getting a little impatient. Started watching the employees that were there on staff and noticed all of them jacking around and not preparing my order. Finally after 21 mins of no food I hit the red botton and told them to cancel my order. The young lady that answered me didn’t say sorry , it’s on it way nothing just said ok. I noticed as I drove away I was literally the only person there and there was 4 employees working. Not sure why the couldnt prepare my food ...... sad thing is I knew two of the employees because they go to school with my daughter. I won’t be going back to this sonic,...

I ordered a breakfast burrito they brought me the wrong one so I told them what I wanted and the girl argued with me and said that's not what you are talking about the ultimate burrito I let her know know I wanted the supersonic burrito with bacon instead of sausage and she said that's ultimate burrito no that's not what I want well that's what they brought me the ultimate burrito with bacon sausage and egg and cheese the supersonic burrito that I wanted has onion tomato jalapenos tater tots bacon egg and cheese so another lady came out and I told her what I wanted and she understood when they brought the burrito they wanted me to pay extra for the bacon even though they screwed up twice will the third burrito they brought me was the right burrito but it barely had any ingredients it's like they didn't care barely put anything in there they put a tiny bit of onion and jalapeno and tomato I will never go to this Sonic again you've lost a customer and I'll be sure and tell everybody about this...