Burger King — Restaurant in Rome

Worst customer service I've ever encountered. I specifically asked for no ketchup on my food because I'm allergic. But the cook proceeded to serve me my food with ketchup on my inner wrapper and bread. Plus a piece of the meat was missing. I brought it to the manager attention and rudely she tells the cook to remake the burger and that nothing was wrong with it, I replied, yes ma'am it had ketchup on it and I cant eat anything with ketchup. So she proceeded to remake my burger and "EMPTIED" the bottle of mustard onto my sandwich.. I am so disappointed in Burger King on Turner Mccall this place has really gone downhill.. Every opportunity I get, I'm going to complain about this place. A waste of my hard earned money and my precious time. I don't advise no one to eat here. Even a dog want eat that garbage they sell. Fries was all over the dining room, the drink station had straw wrappers everywhere. Not a pleasant atmosphere nor look...

For the last 2 weeks the frozen coke machine has been down. And I have tried 3 times in 1 week. Then they are out of the mocha for iced coffee. When i went in the location the manager was arguing with the assistant manager about an employees comp. Meal. I got from the whole conversation that the assistant was trying to thank the employee for coming in and covering a shift so he allowed him to get a bigger burger than they are allowed. And the woman manager was really rude about it instead of understanding that he was trying to keep an employee happy who came in on his time off. Maybe the assistant should be the manager. It takes someone with personable skills for that job and she wasn't having it. I'm sure one extra patty can't be that detrimental to the overall cost. So why not keep an employee happy. And while your at it fix your frozen coke machine and...

Very rude manager. They called my husband for his lemonade drink and set somebody else’s food down at the same time making him think it was his entire order. So he grabbed everything. When we got to the table, the food wasn’t ours so we took it back. The manager acted like they didn’t just cash his name. After I got our actual food, she turned around and started bad mouthing us like we made a mistake. I asked for a bag so we could just go instead of having to sit and listen to her complaining. My husband realized that they also forgot part of our order once we got to the car. I can see this store being one of the next to leave Rome due to service and the attitude towards the customers. For a business that doesn’t have near as much traffic compared to the other places in town, they act like they...