Jimmy John's — Restaurant in Ross Township

I am so angry. We quit going to Jimmy John's, this location specifically, for a long time and we didn't remember why until we walked in. The service we just experienced was some of the worst service I've experienced in a long time probably since the last time I came to Jimmy John's. They all clearly did not want to be working there. The person taking my order got angrier and angrier with each sandwich I added acting as though we were inconveniencing her. Since it had been a while since we've been there we forgot how everything works and we didn't know we were supposed to grab our own cups so when we asked they all three yelled at us as if we were idiots. I have a big family so I did order six sandwiches and she didn't offer me a bag or a box or anything I had to ask her to give me some way to carry them all then she forgot my pickle and when I asked she again acted as if I did something wrong. I will never again spend my money at a place that treats me this way and I will be telling everyone I know about my experience because that's ridiculous it's been that long since I've been there and this is how it is still Even worse than before. EDIT My husband just informed me that the lady also was talking crap about me/us as she was making our sandwiches. That's absolutely...

Wish I could give this place a zero. Staff is rude and disrespectful. Customer service does nothing when you complain. So I ordered delivery which took over an hour when calling store about my food I was hung up on. I went to the store to just pick up my sandwich the so call female manger was so disrespectful and rude o asked if they could just make my sandwich. She told me she can’t give me anything it’s out for delivery. The whole thing ended up with us arguing and her trying to fight me. Than they called the driver and had the driver go back in my place of work and take the sandwich of my desk while calling me names And talking about me to my co workers. Now fast forward a week later my other co workers try to order from this store. They proceed to void the orders and when my co workers call To ask about they food. Jimmy’s Johns employees tell them they don’t deliver to bobs because Brittany threaten our employees. That was my last straw with them now they employees and slandering my name. I again call JJ customer service they took the compliant and do nothing. The owner never reached out from the first Incident. I have reached out to the BBB and a civil lawyer for the slandering of my name....

This is Jimmy John’s location is the most disrespectful and rudest service ever the manager is the rudest of them all. I have called up there just to let you guys know that I made my sandwich wrong but instead of fixing to order you guys was fighting with me over the phone I can’t believe I had to come up there to get my sandwich remade but it’s OK cause I understand you guys was busy but there wasn’t A justified reason to be rude. When I called up there just to let the manager know what happened you can hear in the background winner of the employees complaining and cursing that the sandwich wasn’t messed up when it clearly was when I came up there to this location there was a kid behind the counter working he couldn’t be no more than 9 or 10 years old. This was like the second time that this has happened the second time management was rude to the customers I’m not trying to say the customer is always right because I don’t believe that but there’s not no reason to be rude if someone is not being rude with you you shouldn’t be rude to the person who’s trying to talk to you like an adult and I would like to have corporate or HR‘s number and I would like to know what was the managers name that was...