Penny Mustard Furnishings — Local services in Ross Township

We ordered bedroom furniture from Penny Mustard. After a 4-6 weeks, I called Penny Mustard to see the status of our order and found out it was in, but no one ever called us to tell us.

Then, when it was delivery day, the Penny Mustard delivery team arrived in the time slot, but did not call us that they were enroute. It was fine because I was home and ready for the delivery, but an hour or half hour notice would be nice because I was on a work call when they were ringing the door bell. I would have rescheduled the call if I had known they were arriving shortly. I guess they expect us to be available on a minutes notice for 3-4 hour window…

Furthermore, the delivery team was careless and hit our wall during the delivery because the delivery person was trying to carry something himself rather than waiting for his partner to help.

They also forgot to deliver the night stand, but I was able to call them before they got too far to bring it back.

We ended up finding one of the shelves was warped in the dresser, allowing it not to sit flat. Also, the wood is splitter on one of the dresser drawers.

We ended up returning the night stand, but we’re pretty upset with their return policy of only 75% back especially after retrieving the delivery men after they forgot to deliver an item, saving them a trip they would have had to make again. No good deed goes unpunished I guess!

We have a technician coming out to look at the defects in our furniture. We weren’t planning on making a big stink about the defects, but in light of receiving only 75% back after being gracious toward Penny Mustard’s errors, we decided to seek remedy for this defects.

When ordering their furniture, know the policies inside and out because you might end up paying for it!

Would not recommend purely due to customer service. There are other furniture companies that make quality and are more understanding than...

I went to Penny Mustard after shopping for living room furniture at other retailers nearby (Bob’s Furniture, Ashley Home Furniture, Value City Furniture) so that I could make a well-informed decision on buying the best furniture for my new home. The 3 things that I searched for was comfortability, aesthetics, and price which are things that I found at the other previous stores. Unfortunately, I barely found any of these things at Penny Mustard. I was candid with my sales representative, Lynn, when I walked in about what I was searching for and the pieces I liked from other stores. After I discussed my price point with her, the conversation seemed to die off then. The sales pitch was on extremely high quality but greatly lacked in comfortability as all the couches I sat on were very firm. A lot of the couches had nail heads or loose thread patterns that would not bode well with pets. There was a lot left to be desired from a visual standpoint with the stationary couches. We continued on with pleasantries until I left. The thing that bothered me the most about my visit was this vibe that potential customers get treated less than for not wanting to buy extremely expensive furniture. A lot of people don’t want to keep the same furniture for 20 years anymore nor spend thousands of dollars on a small, 2-cushion sofa. There should be letters on the exterior that says “luxury, custom-made furniture” so that people are not blind-sighted before they come in. If I knew what I know now after visiting, then I would have followed my first instinct and never went in. This store is for very specific types of customers; it really did not feel like a store for most...

My wife and I on 10/03/2019 & 01/08/2020 spent a total of $17,343.63 on 8 pieces of family room furniture. All the furniture was delivered on February 25th, 2020, 1 of the leather recliners has a small rub mark on the arm of the chair about 2 inches long. When we contacted the showroom where they purchased the items they referred us to their customer service office in Wisconsin. I explained to the gentleman from customer service (repair department) what the issue was and he responded we should contact a leather repair company. I asked him are you suggesting I pay for this repair he said yes, but then said he’d split the cost of repair with me??? I told him that was absolutely ridiculous the repair would probably be $150. at most. He agreed said maybe $200 depending on how big the mark was.. I told him Thank You but No Thank You!! Penny Mustard could keep their $75!!! It was not about the money at all!! All this company apparently cares about is selling you furniture. This was our first experience with this company and will be our last as well.. This company needs to learn that the first sale happens in the showroom and future sales happen after, in service. Simply put sales people sell the first piece of furniture, service sells the next multiple pieces. TERRIBLE we will never recommend Penny Mustard nor ever shop there again. Just FYI Deyoung Furniture in St John across from Lake Central High School sells Smith furniture as well. We recommend...