Nothing Bundt Cakes — Restaurant in Ross Township

I ordered a birthday bundt cake with a special note along with 2 birthday candles and received a confirmation email of delivery time frame of 10am - 1pm and was already charged for the order. It was past 1pm and no delivery yet. I called several times and couldn't get through, and finally, they answered. They were confused about the order and advised that I speak to the manager, Michael. Michael sounded like he had no idea about my delivery order and then said, "Oh, I see it, and we will get it out to you." I then asked, is it ready? He said it has been chilled, and we will bring it to you now. Had I not called, who knows if I would have received the cake at all. When the order was delivered, they forgot the 2 individual number candles and the personal message, which I was charged extra for. I will say the manager was very apologetic and did give me extra mini bundt cakes and made a second delivery trip for the missing items. This was a horrible first impression of this new location, but the manager and the lady who made the delivery made me realize mistakes can happen, and second chances...

The store is pleasant, clean and the staff are friendly and warm. This place could use a "Free Smells" sign more than any Jimmy Johns. It does smell wonderful.

However, the cakes are...okay. To clarify, they're not GREAT, but they're not bad or terrible either. I definitely think they need to calm down on the frosting, and learn to moderate themselves there...at least with the 8" and 10" cakes. The frosting actually detracts from the rest of the experience of eating one of these cakes.

In any event, the cakes themselves aren't all that special and kind of meh. At least for the prices they're charging, I expected something at least a bit of a step above.

They DO have a nice variety though, if you're looking for something good with a variety to choose from, in a pinch...this is a good place to look.

Overall, we'll buy from them again...but it will be for specific stuff, or by request. I can't see us shopping here for confections on a...

Sadly, today, (this is not the first time i was here), but i was getting my birthday bundt cake and was telling Ellen G that I thought they had one in cp. I've lived hereall my life and thought they did It turns out I was wrong, ( it was small cakes) and i said i was sorry, but she made me feel like I was small and then told me to pull up my review to basically prove them right or myself it embarrassed me in front other customers about 5 of them ( by the way there is no way to get ahold of anyone to complain to so that is why I'm doing it here) she could of let it go but she didn't I WILL NOT be going back. 😘you know I always give you the truth. 😍 ☺️if I go again and it changes, so does my view☺️ 🎂as always follow and get the truth. Happy following and viewing 😀 #top10...