McDonald's — Restaurant in Round Rock

We came to eat here on our way through town for a soccer game. I did a mobile order and instead of doing drive through we went ahead and chose to eat inside. Easy change on the app. However when we got our food, we got no sauces with our order, so just my husband went up to ask for our sauces for our entire meals worth. I even added extra because some of us like to dip our fries. They told him he was only allowed 2 sauces and the extras he’d need to be charged for, when I heard him explaining we had kids with us she was still hesitant to give him more sauces and ended up giving him 4 in total, for 5 people. Then I’m assuming who was the manager? I couldn’t really tell because he was wearing some cartoon hoodie and headphones and seemed to be dealing with most problems, came up and tried telling me the same thing about the sauces and we’d have to pay extra. So I went and grabbed my receipt and told them to make it match and they were dumbfounded when it went from them trying to give me 4 sauces to 11 because it’s what I already “paid” for. Okay, so then they start talking crap Spanish like we don’t understand it but luckily a little girl with us u deteriorating it very well, whatever we got what we paid for, but it wasn’t until AFTER we finished and my two girls went up to ask for sweet tea refills that they were told they needed to pay for the refills!! I walked up and the lady saw me and I asked her since when do yall charge for refills when you dine in?! She told me hold on, then walked away and came back to tell me just 5 more minutes for the tea. SO SHE WAS GOING TO CHARGE US THEN MAKE US WAIT?! I told them go fill it up with the soda drinks if they wanted because at this point they were just flat out being ridiculous! And why would we have been charged in cash only. Something up with this McDonald’s and their...

I ordered an UberEats breakfast from here as my family and I are staying at the nearby Candlewood Suites. The order didn’t include any condiments and only one set of silverware for two Big Breakfasts and 7 assorted biscuits. Well, the kids couldn’t eat the hot cakes without syrup so I hopped in the car to go get them and order assorted juices because The family complained about it. I explained this to the cashier taking my order and she said ok. I pay and get my receipt for one syrup for 10 cents and jelly and honey no charge. I get to the second window and I explain again, I didn’t get the condiments initially so I wanted them with the current order. He hands me one syrup and a few honey. I said I needed four. He explained its $1. I asked how many syrups come with hot cakes / big breakfast, the lady with the pony tail explained 1. So I ask why couldn’t you just explain it’s a charge for more condiments? I ask again how much, then the older lady explained $50 for two syrups. I paid for it and went on. I should have ordered from Corner Bakery with was next door. Paying for customer service is priceless and I don’t mind. The issue is that the managers on duty and the associates should have realized they made an error initially and should have not charged me for the syrups. When you purchase hot cakes here , please take note how many you are given and how much they charge. In addition, the Uber Eats price is more than the in store menu price. I’ll be following up with corporate customer service regarding...

Came by the drive through Saturday morning, around 7:30 am. No crowd, just one car up ahead of me. Asked for 3 lattes, two large and one small. I pull up to pay, all is well. I pull up to take the coffee, and I get "could you please park?" After asking what was wrong with the order, several times with no answer, I tell them I'm in a hurry, is there anything wrong with my order? "Something's wrong with the machine, we have 2 ready but you will have to wait for the third". Well, I WAS in a hurry so I unhappily take the 2 and say I'll be back later for the third. I get where I'm going, and the small latte is bad, the large one is almost half empty... Because there's NO COFFEE, just some hot milk. I call them up, they're sorry and I can come pick up the third missing latte if I wanted to. Now at this point, my time and money have been wasted, and I've also been given half a cup of hot milk for the price of a full sized latte. Really, just tell me you need to refill the coffee machine with beans and apologize before you take my money, and let me decide if it's worth waiting for! And by all means, be honest, don't give me half a cup of hot milk and hope I won't notice it's not...