McDonald's — Restaurant in Saint Charles

I had the worst experience of my life, I order 2 cheeseburger meal plus a cheeseburger and 2 sauses they "we dont have cheeseburger meal" is what I was told and I said " yes you do its number 7". I REPEATED three times. The 1st window just take card after I told them again and second window was rude and started to give me someone else order. Then I told them what I order they gave me the bag and I was miss a burger and sauces. I repeated for 5 time! I said what was said is ease when I was here two days ago the $ 50 order was more complex because it had alot of changes and you got it right and Ive been wait for 15 mins. They said it was not add so I would have to get in line again. Now Im irritated because it was for place of buissness and I sent get this simple order during my lunch. HalfWAY back to the office and I notied the sauce where missing and cheeseburger. So I drop off the order and its cold and I tell them sorry but thats the way it was given to me. But Ill go back to get cheeseburger and 2 sauces. On way there I call two TIMES and was hang up on. I WAITED ANOTHER 10 MINS IN drive thur and told them that they forgot my cheeseburger and sauces and food was cold. They tell me to pull up to pay and I had my card to pay and they told to pull up to sencond window. I thought that were going to correct there wrong because they had me bypass the sencond window but I was wrong!!! They gave me two sauces and I said what about the burger and they said I would have to get back in line and buy this time Im ask for the manger who it was hispanic women who was condescending and was laughing. SO I get in line for third time and this time it was lunch time as Im waiting order this cheesburger I am filling out survay by now and I am not happy with service,food, time waited, professional and cleanliness of the place not to mention the Manger that was laughing at me and being scarcastic. I PULL UP AND order cheesburger but I let them know it buy and one free do to survey. I pull with debt card in hand and show survey number and they said we cant take because it has to written in so I said "let me find a pen,it took me 5 mins and during that time no offer me a pen and they didnt want put survey number but I said it has to be honnored and said to black man whats the name of the women manger he refused to tell me and said pull up to sencond window and they would not spell her name for you . Then I pull up to second window and it the rude hispanic lady and she does not have a name bange on! After curse at me in spanish and laugh, She trys to give me bag and I said "how do I spell your name?" and she refuse to give me her name but she saids" Im the manger"and acted like she didnt understand me. I SAID 'HOW DO YOU SPELL YOUR NAME?" AND SHE THROW THE BAG OF FOOD IN MY CAR AND TAKES A PIC OF ME AND LAUGHS. She then said I will call the police" and she thought I was scared , so I waited two officer drove by but nothing. I called and got a hold of GM at another mcdonald's and she was very nice said " I will pass this on to the GM ON 5TH STREET AND SHE GAVE ME name Tabbi and complaint NUMBER. It was disconnted but then she said I can email for you and I thanked her. That week we spend over $100 to eat and each time food was cold and that Sunday was the worst service in my life. ON TOP OF THAT WHEN BUSSINESS REP CAME TO OPEN MY DOOR THE FOOD WAS ALL OVER FLOOR BECAUSE THE MANGER THROW IN MY CAR. I DONT HOW THEY CAN ALLOW THOSE RUDE PEOPLE WORK IN CUSTOMER Service and I was waiting for police because That was assault! As a NURSE I WOULD NOT RECOMMEND THEM AND I WILL MAKE SURE MEDICAL STAFF knows how they veiw people and healthcare. ALSO I would love for corporate to contact me. Because Im sure that not how employee's should be representation of Anywhere but especially...

I have just picked up my food not even an hour ago tonight. I had just gotten off of a hard day of work and decided to stop by and get two double cheeseburgers and a sweet tea, pretty typical order for me when I go to McDonald's. About two cars were in the parking lot and one car was pulling up to the drive-through alongside me. I ordered my food and was told to pull up to the first window to pay for my order, but when I pulled up, there was no one at the window. I waited about a minute before deciding that maybe I misheard the person on the intercom and pulled forward. The girl at the second window seemed a bit confused as I was trying to exchange my card for the sweet tea in her hand. I explained to her that no one was at the first window and I wasn't sure if I had just misheard the person on the intercom. She takes my card in talks with the manager for about 10 seconds to explain my situation. The manager then proceeds to rudely tell me, in his own words, "Next time just wait longer, we are really busy tonight." No apology. No explaining that they might be shortstaffed. Just "wait longer". As though I were some impatient child. As someone who has done management before, I typically hold them to a higher level of customer service. Making a customer feel like an inconvenience because YOU are short staffed is garbage. Again, there were two cars in the parking lot. One car ordering beside me. There's no way in hell that you are THAT busy. The girl that greeted me at the window was plenty nice, my food was still delicious, but the manager was a total jerk. A couple words of advice for this facility: Make sure that all stations are covered before you tell someone to go to a certain window. Then they don't HAVE to wait longer, thereby, not inconveniencing the customer. If an inconvenience DOES occur, ALWAYS APOLOGIZE. Even when it's not your fault, it will get you a much better response every time. If you are short staffed, just say so. It is much easier for someone to understand that a few staff members didn't show up instead of "being busy" with four cars surrounding your building. Think before speaking. There are a lot of ways you can word things; it is best to pick the option that sounds least offensive. What the manager COULD have said to not make me put two stars on this review is something along the lines of, "I'm sorry, we are a bit short staffed tonight." Most importantly, NEVER TREAT YOUR CUSTOMERS LIKE AN INCONVENIENCE. I understand hard days and I understand the struggle of being short staffed, but that is not your customer's fault. It's not even your fault. It's life. It isn't my fault that your first window cashier wasn't at her post, but you sure treated me like it was. You never know what someone could be going through in their everyday life. Just be polite and suck it up until the end of the night. Then you can go let out your anger when you're out of uniform. Just treat your customers with respect and you will receive respect back, instead of a 2 star rating on google reviews (which I hope your supervisor gets to read).

I will from now on be taking a longer drive to the Zumbhel location; I would hate to continue to be an...

The dining experience was about what I've come to expect for McDonald's. Were I writing a review about the food, I'd give it three stars. I'm not writing a review about the dining experience.

This review is for the morning shift Manager on Duty, an older woman who informed me her name was "Auntie". (I had to ask her name, as she was the only staff member who didn't have a name tag.) Auntie was quite possibly the most unpleasant person-in-charge I've ever had the displeasure of interacting with. This is not an exaggeration. I observed Auntie being consistently flippant with both guests and employees alike. Only speaking in short, spiteful bursts of borderline aggressive condescent. Slapping down cups and receipts as if she were inconvenienced by customers expecting her to do what she gets paid to do. Repeatedly leaving guests, including an older gentleman with a cane, waiting at the front counter in order to make conversation with other employees (NOT to assist them with their tasks, but to converse with them at length). Begrudgingly performing simple tasks with a demeanor that could only be described as "angry".

I understand that all McDonald's restaurants are individually owned and operated and as such there is bound to be some degree of variance in terms of quality, but I don't think it's wrong of me to say that Auntie's behavior would be considered unacceptable at any restaurant, fast food or otherwise. It is with this in mind that I will be contacting the Owner of the establishment, and quite possibly the District Manager in hopes of instigating some...