Five Guys — Restaurant in Saint George

I worked at Five Guys for years and I love coming here every now and again. My husband and I just came to this location to test it out on boy did it disappoint. There were six crew members working on a Sunday at 4pm, no people in line before us and it took 15 min for them to get our order out. Max is 8 min, according to five guys protocol, I’d understand if they were busy but half of them were just standing around. The black shirt (manager) touched his face with gloves hands and went right on back preparing food. He should have his servsafe since he’s a manager, but clearly didn’t care. One of the staff said the “F” word loud enough for me and my young children to hear. My burger was made incorrectly too. Extra Mayo with no other sauce means extra Mayo on both top and bottom bun, they were just too lazy to even put any Mayo on my bottom bun, this is after I told the person who took my order that I know that it’s a ton of Mayo, which is what I wanted. She didn’t even communicate that to the staff prepping the buns. They forgot my bbq and hot sauce, and to top it all off, the fries were absolutely terrible. Looks like they aren’t doing their calibrations. Looks like I won’t be coming to this location again… I could keep going but I’ll spare the...

Bad... BAD... and BAD!!!!!!!!! It's way overpriced compared to the chain of 5 guys burgers and fries... this guy is a crook, you would not be giving it a 5 star rating if you've been to other 5 guys outside of the state. Their trademark is if you get a large fry they take the large up fill it up dump it in your bag, then fill it up again and put it in there, this place fills it up barely full and then puts about 5-10 fries extra in the bag....totally chincy.... The other ones you cant even fit your mouth over the burger, this one it's about as big as a mcdonalds big mac, and tastes like one too, the burgers are processed, not fresh, you want cheese? a buck more for a kraft single slice... the other 5 guys use real cheddar cheese and a big thick piece! Seriously how are these guys even in business and you guys giving 5 star ratings obviously have never had a good burger in your life, smashburger blows this place away, hell even the typical mcdonalds/burger king places beat this place out... and for 10 bucks to eat here.... and you chince your customers.... no thanks I'll pass and people need to know what a crook...

This was our first time at this particular Five Guys location. Unfortunately, while our burgers, milkshake, and fries tasted absolutely great, my mother found a hair in the burger she ordered (not the burger pictured. Unfortunately, I didn’t think to take a picture of the affected burger). After taking it to the counter, the employee offered her either a new burger or a full refund. Since this is the bare minimum, we would’ve appreciated a comped burger (refund + new burger) for the troubles of having a hair in the burger. None of the employees were wearing hair nets or anything, and since a hair managed to get inside of the burger (in the cheese), I can’t imagine that the cleanliness standards are fully up to par. While we were leaving, the employee said good night to us, although we would’ve expected some sort of apology at any stage (there was never an apology). As much as I’ve loved Five Guys in the past, I’m not so sure if I’d recommend...