Bit Bar Salem — Restaurant in Salem

Serving /Bartending

Been there done that I understand ppl have their off days bad days grumpy nights -ppl not tipping enough -feeling overwhelmed cuz ur busy -tired Bartending and serving for a full crowd ain’t it at times

But me personally I have always treated each and every customer the same Black White Indian Hispanic etc

Last night we went to Bitbar Food was great Arcade was fun Tournament was cool

We sat at the bar me and my man are Hispanic my friends Black We were looked at but not even acknowledged for a while my first thought was bartenders busy let’s be patient the person looked right at us tooo lol Couple next to us American got smiles hey how are you we got nothing we had to wave bartender down after a few minutes When taking our order All attitude no smile rushing it didn’t even finish taking our full order but I was still polite kept my cool let the bartender come back around asked her for my man’s drink again looked right at me eye rolling and said welp you didn’t say that on the first place but again never brought his drink When ordering food she seemed aggravated when ordering more alcoholic beverages again aggravated Noones perfect but if only she knew I was a bartender server etc I know her attitude wouldva changed It happens all the time I go out Bad service but once I say hey I work here I do this I swear they attitude changes hahahahaha And let me tell you I don’t tip no 20 percent I’m an over tipper always am I have made so many ppls nights like omg that’s tooo Much thank you You made my night cuz I know serving and bartending for a full crowd on your feet isn’t always it….

But me personally won’t be returning I wrote this on my personal Facebook page and I have 3 more say the same thing I hate shaming ppl or restaurants because I myself am a server bartender but it was such a horrible experience for me and my boyfriend it was his birthday and it sucked we had to leave and overall I still tipped 20 percent it wouldva been more but service was just horrible I feel like they are alll racist there I couldva talked to the manager but I chose not to But again me and My friends will never work there And sad to say this place emailed me on indeed offering me a job but hell na I’m all set can’t work with...

I was super excited to finally be able to go here after hearing so much about it for years but when I finally did, it just didn’t live up to the hype. To front load with the good, the food was actually top notch. I got a pizza which was amazing, as well as the mozzarella bites and the tenders my wife got. All very good! But other than that…things kinda went downhill.

First and foremost, we were a group of mostly plus sized people so, we figured asking for a booth would be more comfortable than a high top, which were the 2 options offered. Went we got to our booth, it was not only just very small, even for a straight sized person, but there were multiple, non hightop tables available. Not too much of a problem, just weird it wasn’t offered.

Our server took our orders pretty quickly but all but vanished for a while after that. I don’t recall them even bringing our food. They did forget a side my wife ordered but did quickly fix that but they then just kinda disappeared again for a while. No offense, but the dining room just didn’t seem that busy, couple tables and plenty of other staff, it was late afternoon on a Sunday. Flagging them down and getting boxes and the check took some time. When we finally did and paid, we were very awkwardly confronted about the tip left. If the server had been more attentive and personable, we would’ve gladly done more. There was also just like no real additional information on tokens. Just “you can pay me here for tokens with card”. No amounts or anything. Also, asking for a tip on getting tokens? Weird.

Game Selection just to be blunt, sucked. I ended up sticking to pinball, which I wouldn’t normally do. The pinballs they had were great though! It was my first time with Venom and Godzilla, both were super fun machines! But in the realm of like actual video cabinets, it just felt kinda dull and samey. Nothing that really stood out. I used to work at Pinball Wizard in Pelham and this REALLY made me miss their selection.

Overall, this was just an okay experience that topped off what was a fun day in the city. I know a lot of people swear by this place but, I just don’t...

We went in and at first enjoyed what we saw. Bring cash to get quarters(recommended) or plan to use every token you get. Several games did not work correctly such as no balls came down on one of the ski-ball games, one pinball machine had not released the pinball and allowed several to get caught and unsuspecting players would put in a quarter only to lose it. Several decent arcade throwbacks are here and great. Absolutely enjoyed the game time otherwise. Now, to the food part of it. Our waitress kills the stars here, she seemed friendly and took our order promptly, and informed us we could play games and she would let us know when our food came out wherever we were on the floor. We witnessed her slide, not drop, slide an entire pizza onto the floor, no real biggie mistakes happen right? Well we headed back to our table when we felt like our food should be there only to give our drinks had not even been put out yet, a couple sodas is all we ordered. As we were sitting, maybe ten minutes, our food came out and we asked the person that brought it about our drinks and we were answered with "I have no idea" and he walked away. Poutine is cold, I mean no heat what do ever, same with the kids tenders but the pretzels were nuclear. We eat in hope the waitress would come by, we wait longer hoping she might go to some other table close by. My wife goes to hunt her down only to tell someone to send her to us. Finally she gets to us and her response about the drinks is they must have brought them out and then took them back. I don't know how to respond to this other than "why?" She had no idea but she did put them in. So she took them off our order and informed us of our total. I'm not asking for free meals or to comp anything but that's not even a simple apology, nothing, not even a change in her tone. We heavily considered just walking out at one point and we don't do that. Three stars because the atmosphere was really nice, we had a good time playing the games. Just one bad experience with a waitress, and a non helpful, I don't know what...