The Old Spaghetti Factory — Restaurant in Salt Lake City

This is our favorite place to eat and celebrate a special occasion. But this time we were quite disappointed. We went to dinner for my husbands Birthday, and mentioned that to our waiter who was not friendly at all. My in-laws are foreigners, and the waiter seemed irritated and was very short with them. When our food was brought out, everyone's food came out except mine. The staff who brought the food out never asked "Does everything look ok?, Does anyone need anything else?" Nor did they pay attention enough to notice that one person at the table did not receive their food. And, nobody came back to check on us to make sure everything was ok, or even refill our drinks. I sat patiently waiting for my food, and when everyone at our table was finished eating, my mother-in-law noticed that I still had not received my food, she got up to hunt someone down. Our waiter came over, and just simply said "Oh, how did they forget your food?" he went to the kitchen and came back to deliver my luke warm lasagna. Merely saying "Here you go." He then brought spumoni for everyone and after passing out all the bowls, laughed and said " Oh yeah, it's your birthday, did you want us to sing to you or something?" Then brought out our full bill. I'm not one to complain just to get their meal comped. I'm happy to pay for my meals. However acknowledgement and a genuine apology would have been appreciated. Heck, a smile would have been nice, or a "Thanks for dining with us tonight" (Thanks for driving an hour) something. Since the Pandemic, customer service has gone out the window. It seems that because employees know how desperate businesses are to retain employees, they no longer have to be friendly or feel the need to go above and beyond for customers. It saddens me to know that one of our favorite places has also been afflicted by the Post-Pandemic mentality. Despite the poor customer service we received, We still tipped well, but maybe we shouldn't have.... Maybe, if employees realized that their tips were earned, not guaranteed, they might smile a little more, might put in that little extra effort to make the customers experience a positive one. ~...

I moved to Utah nearly 50 years ago, having worked at the Seattle OSF for 2 years while finishing up undergraduate school there and before starting grad school here. For the next 40 years, the OSF was our “go-to”restaurant, especially for special occasions with friends and family. Our children have 30 years of fond memories. That all changed tonight when we took our children, their spouses and two grandchildren there for a holiday outing. Having lived out of the area for the past 6 years, we didn’t know that the OSF now takes reservations, something they never used to do. OK, that is on us for not checking. So, when they told us there would be a 40 minute wait, we said, fine. We had a nice time visiting and letting the kids run around Trolley Square. But when 40 minutes turned into 45, we asked how much longer. All three working as hosts/hostesses exhibited as much interest as rocks. “You’re next”, they said. “We’re getting your table ready.” 10 min later, we asked again. “Yes, they’re bussing the table right now. It’s right behind the trolley car.” Another 10 minutes and we’re still waiting. I then went to look at the table. It had NOT been bussed. Meanwhile, the trio of expression-less dolts working the hostess desk stood there chatting with each other. After one hour and 10 minutes, I chewed out the hostess desk and the 8 of us walked across the hall to the Desert Edge Brewery where we were immediately seated and served. I never did see a manager on duty at the Spaghetti Factory, but if there was one present, two of those hostesses should have been handed aprons and told to bus tables. We were all extremely disappointed and hungry. The Desert Edge food and service was exemplary, but my mouth was watering for a plate of clam sauce and mizithra cheese. I’m not sure I’ll ever give the OSF another chance. It was too heartbreaking. The original owners, Guss & Sally Dussin, would...

Oh man, where do I even start? My husband and I wanted to feel nostalgic today and take our kids to The Old Spaghetti Factory. Now Mind you, our expectations were extremely low because well you know... So we got to the restaurant right before 2pm and there was a line outside. We waited and got in right when they opened. They seated us (we had initially asked to seat in the trolley but I guess not all of their employees are trained to take orders in there so it was closed for the day). Our waiter took forever to come by and check on us and ask for our drinks. When they finally did we were ready to order. Then, it took another 20 or so minutes to bring our waters. Then the sodas our kids wanted to try. After another 15 minutes they brought our bread for the table. Now once again, we were here for that nostalgic feeling but everyone else is getting their drinks and breads right away it was odd. Then... it took forever for us to get our food! Once again we got seated a little bit after 2pm and didn't start eating until 3pm. So just remember when you go in because they are so slow. The food was just okay so keep that in mind. I ordered the gluten free pasta Alfredo, we also had the chicken fettuccine (the choped chicken was so bland) the mac and cheese, and the spaghetti marinara sauce. The one thing I still love ordering here is their spumoni ice cream which it still tastes amazing and it's where all my stars are coming from. PS: Our waitress and her trainee were extremely nice! Anyway, if you are looking for American/Italian food, have a lot of free time, and want to feel nostalgic in a dark...