TABULA RASA Social Stationers — Local services in Salt Lake City

Unfortunately made the mistake of going in here on December 22nd to spend what would've equated to the better part of $300 (ceramic items, cards, children's books etc.). They were apparently closed, no such signage was in place (nor anywhere on the door, strange practice.) and was in there for some time gathering items for purchase. A woman approached us, instead of the common place "I'm so sorry, but we actually closed up and must've neglected to put up proper signage or lock up." Instead we got; "Are you gonna buy anything, we're closed." After apologizing for inconviniencing them, we promptly made haste to leave. That is until at the door we were blocked by an unpleasant and prententious older woman, insisting we do not rush her after she locked us inside. "Do not rush me." She was overly rude and inconsiderate considering we have spent much over the years at this place. Will not return, everything they have is available online without the markup. Incredibly rude, sorry to have had this experience, it's likely the entire staff carries themselves in the same way. I assume because I was wearing my casual windbreaker and not my blazer I didn't look like another SLC business owner and it could be inferred I was just wandering and wasting time. Sorely disappointed. To add more, another gentleman, assuming he is an employee with grey hair and a blue suit gave my partner and I a scowl on the way out, so between him, the older woman in the red sweater and the girl with glasses; that's 3 rude employees. Never once had a problem with this place, going forward when I bring my family out from KY I'll insist we skip this establishment. I honestly feel like a basic course in customer service would be a great recap for your employees, they have modules online for this kind of thing. Or perhaps even a Sesame Street episode concerning manners would help, and I say this not in jest but as a suggestion to genuinely help. After reviewing your yelp reviews it's clear; get a 'closed' sign. It's ugly, sure, but your employees' behavior was uglier. Another suggestion is finding employees who have worked a customer service job or had another job in any capacity before hiring, it's obvious they're coddled or have never worked and just 'don't get it.' Still no answers...

I visited this business a couple days before Christmas. It was swarming with people. That’s great, right? Unfortunately, not that day, not at that time. I went in to purchase a Faber Castell fountain pen, which are locked up due to their high cost. No employee was to be found. I waited by the pens for several minutes before realizing no one was going to help me. I went to the counter where three employees were frantically wrapping puzzles and other parcels for a lady who kept interrupting them. I made eye contact with one young man several times. Not a single word was spoken to me. I felt invisible. I stood there for another several minutes before realizing that I was not going to be helped and left the store. I realize that it was busy and that there were other people but in the 15 minutes I was in the store, I saw only one customer receive help. Tabula Rasa has beautiful products at a premium price. It is disappointing to see stellar products being sold when the service is at the level of Walmart. I do not care if there are 1,000 people in the store, your employees should be trained to acknowledge everyone regardless of how many presents are being wrapped for another client. In my opinion, one employee should have been delegated to wrap the gifts for that lady, leaving the other two to take care of other customers. Your company fell very short this visit. Disappointment is quite possibly the worst emotion to experience and unfortunately I felt it in spades with my last visit. Please train your employees to acknowledge their customers, regardless of how busy they...

My visit today, around noon, to Tabula Rasa Social Stationers in Salt Lake City left me with a similar impression to other reviewers regarding the lack of warmth and genuine customer service. While the store itself offers a lovely selection of products, the overall experience was significantly marred by the staff's demeanor. During my visit, I began to record some of the products to remember them for later. I was promptly asked not to film. While I understand a store's right to set such policies, what struck me as particularly odd and frustrating was that, upon going online to write this review, I saw numerous customer photos of products posted publicly. This discrepancy, combined with the general unfriendliness I experienced, leads me to question if there was an underlying bias in how I was treated. Salt Lake City is increasingly diverse, and its demographics are continually changing. As a business operating in such a vibrant and evolving city, it's crucial for Tabula Rasa to reflect and embrace this diversity in its customer interactions. Treating all patrons with respect and providing consistent, friendly service, regardless of their background or appearance, should be a fundamental principle. I truly hope Tabula Rasa Social Stationers takes this feedback to heart and strives to improve its customer service for all customers. A more welcoming and inclusive environment would undoubtedly enhance the shopping experience for everyone in this...