I called in an order for a cake to Tulie a day ahead of when it needed to be picked up. I was told it wasn't a problem, so I placed the order and paid for the cake. When my father went to Tulie to pick it up, he was told they didn't have an order for me. There was a cake that was the same as what I ordered sitting in their cooler, but instead of giving him that one, they kicked him out of the bakery because "he wasn't buying anything and there wasn't an order for him to pick up" and they only allow two people in the bakery at a time. I called them immediately. The person I spoke to said he couldn't find an order for me and couldn't find a transaction either. The charge had already hit my bank account and I offered to send a screenshot of the charge. He declined, and when I asked why he couldn't give my father the cake in the cooler, he said it was because he couldn't prove I'd paid for it. I told him to cancel the order, to which he replied that he'd refund my money. So let me get this straight: he won't give my father the cake I ordered because he can't prove I paid for it, but he'll gladly refund my money? Unbelievable. Here's the best part: my father loves Tulie's shortbread and volunteered to pick up the cake so he could buy some more. Now he will never go back to that bakery, and neither will I. What terrible customer service, and the one cake I did have from there, a lemon cake, was so overbaked it was dry and dark around the edges. I'm so appalled at them kicking him out that I would leave zero stars if Google would let me.