Domino's Pizza — Restaurant in Sammamish

As a small business owner myself, the only thing worse than having to write a bad review is dealing with horrible customer service, especially when you try to correct and allow them to fix a problem. Most times, it's not even worth the effort to mention but this was horrible and the owner and customers should know.

Tonight I had a 2 pizza deal delivered and upon eating one of the pizzas, it tasted and smelled horrible--which impacted the taste. The other pizza was perfect. I only took one slice from the foul smelling pizza, and a small bite from a second slice just to ensure it wasn't a bad pepperoni or something. After confirming that it was the entire pizza I politely called the store to inform them that I wasn't pleased with the pizza, had only eaten one slice and would drive back myself to return it and pay to have the pizza replaced and upgraded to the one that tasted fine. To my surprise, the employee said it wasn't the policy of the store to replace a pizza if I didn't like it--which is not what's advertised (nor does any food chain to my knowledge not allow a customer to return bad food). I didn't bother to discuss the issue further, but asked for the employees name or manager and she refused to provide it and hung up. I can understand variability in food quality and cooking, but this was horrible customer service!

This isn't the first time it has happened at this business. It's usually a hit or miss, we can have 5 great experiences in a row with them, then this happens. I keep hoping they've changed owners or management because something is a miss. Once a pizza didn't show up at all and another time it was a bad pizza again. I'd go somewhere else but there aren't many delivery places, and I have to admit, their new Hand Tossed Pan pizza is good. Hell, I was in the Army, I'm pretty easy going in terms of food, but if I'm going to blow my calories on pizza I want...

They probably hired people to post positive comments on their social media ads. I fell for it and gave Sammamish Domino's a try. The pizzas looked (and probably tasted) like oily pieces of cardboards. My kids couldn't tell what pizza I ordered. Look at my photos and you can do this guess the pizza activity too. One is supposed to have double olives on one side, the other double mushroom on one side. The Philli Steak on the pizza look like aged black masking tape that has lost its stickiness. So I commented, like thousand others on social media. Immediately, Dominos had someone give me a link so they could make it right. So the link lead to a 3-page survey, where they actually asked users to enter stuff like THEIR STORE'S store number, phone number, and address. I'm a UX designer so I know it's their trick to make us give up, so I kept going! Guess what, after I was done with everything, clicked submit... Kaboom! The popup said my "comments" couldn't be submitted. It's a complaint, OK? At least give me a reason? But I sort of anticipated that, I had copied my paragraph of complaint, containing information about their angry staff who let me wait 30 minutes to their horrible products... all I had to do was to go through the form again and paste my paragraph. So I did. It's been a week now and I have NOT heard back from Dominos, except their endless promo emails. I tried to find my social media post and write a follow up, but it's already buried by hundreds of other complaints. No wonder nobody responded after getting the survey link--Dominos have multi-layer defense mechanisms to keep users from getting anything out of it and warning others. Anyway, this experience helps my work and is quite entertaining to share, but I still give them 1 star....

Today I invited to some guest for dinner and I ordered 1 cheese pizza and 2 olive and pineapple pizza for all kids. My husband went to pick up the pizza and he didn't check and got the boxes. When I Starr serving 2 pizzas were mushrooms and pineapple and my guests were upset because they are mushroom allergic. My kids also mushroom allergic. So we never order mushroom pizza. All were upset on dining table. And I was feeling ashamed I front of my guests. Because my plan was spoiled. I asked to my husband to go back and talk to sammamish Domino's store manager. But he simply refused to exchange and started yelling on my husband because we are indian. He said you people do like this always. I want to mention here we are Domino's regular customers. Since I was in India I love only Domino's pizza. But infront of my guest it was so embarrassing moment. Then I called to the store manager to request for change the pizza but he started talking rudely with me . I asked him we are your regular customers. But he rudely respond. I want to request to the management for improve the customer service and these type of manager doesn't deserve the customer service job. I am really really very upset with today's incident. And now stop ordering to...