The Gavel — Restaurant in San Antonio

While staying at the Riverwalk Plaza Hotel, my daughter, granddaughter and I stopped in for breakfast. When we were seated another table of 2 came in and then a table of four. There was a table of 2 with their food already. The waitress a blond woman came over and said she would be back for our drink orders. She came back after about 5 minimum to get our drink orders and then went on to take everyone else’s drink orders and food orders. Instead of delivering drinks she stopped at the bar and typed in all of the meal orders for all 3 tables then brought my water and my daughters soda but did not bring my grand daughters chocolate milk. This was around 20 minutes after we sat down at the table. After another 10 minutes she brought a bottle hotel milk to the table and said she couldn’t find the chocolate at which time I told her she couldn’t just take the chocolate milk off of the ticket because my granddaughter wouldn’t drink white milk. The whole time she was serving everyone she was walking around cursing and saying how crazy it was that she got so many tables at once. Our food was supposed to be 1 all American breakfast with bacon to go. 1 scrambled egg, 1 avacodo toast, 1 side of sausage, 1 water and 1 soda. The waitress brought out the all American plated with sausage on a plater, not to go. She didn’t have any other food at this time, I asked her for a box and just let the wrong meat slide as to not confuse her even more. After a few minutes she brought a box and an avacodo toast and said that’s all right. We told her no we still needed the waffle that came with the all American, the side of sausage, the scrambled egg and the bowel of fruit that came with the avacado toast. She brought the sausage and waffle back and asked if that was it. We said no we still needed the egg, fruit and syrup. We got the egg and fruit and I just got up and got syrup off another table that was empty. When she brought our check she went over it with me and I told her to take off the chocolate milk and so she said she would. My daughter paid thru the QR code on the table and when we got to our room she saw on the receipt that she had been charged for the chocolate milk and also a Belgian waffle we didn’t order or receive. That’s a 14$ overcharge! My daughter said it was too late to go back and fix it since we had already left but we decided we would definitely not dine here again and would leave this review to warn others of the terrible service. If we could rate this place 0 of 10 we would. Riverwalk Plaza Hotel staff, valet, front desk and maintenance have been amazing so this review in no way is ment for them only The...

The Gavel is connected to the Riverwalk Plaza Hotel structurally, but operates separately so you don’t have the convenience of charging to your room. However, it’s easy to get a good breakfast in the morning and good bar snacks and adult beverages in the evening. At breakfast, it is a bit concerning that one waiter wears her very long hair down and loose so that it hangs over the food and table being served ( no rules here?), but the food is prepared exactly as requested. In the evening, bartending duties are fulfilled by vivacious, lovely women, including Mikayla whose positive, friendly attitude and attentive service brightens up the meh environment. (BTW, with cocktails, don’t miss the Italian sausage stuffed giant portobello mushrooms covered in mozzarella—plenty for two and delicioso! Unique—have seen nothing like it around here) Excellent service personnel aside, there are too many choices of good restaurants near this location to make The Gavel recommended for dining, but it does fulfill its purpose for convenience and simple...

I got there around 12:15 on a Wednesday, it was seat yourself. Out of the about 20 tables 4 were occupied and no one sitting at the bar. Those who were seated were already served or had ordered, it still took twenty minutes for one of the two waitresses working the floor to see if I wanted a drink. After giving me the menu she ignored me so I had to get her attention to order my meal. I ordered the club sandwich with sweet potato fries. That unbelievably took about twenty five minutes to get to my table. The waitress served it to me with no cutlery and no napkins. The presentation of the sandwich was all quarters was on the same skewer like a shish-kabob. The sandwich was dry, no mayonnaise. They did have squeeze bottles of mustard and ketchup, but with no cutlery it would have been a mess to use them. I had to get her attention again to at least get a fork and napkin. If they are going to serve the sandwich dry at least give an empty tub and a fork to use for a dip. The service was poor but the sweet potato...