Food was delicious! The service was great as the staff are very friendly who work here. It’s pretty obvious that this business is struggling and to combat that, they are stealing from their customers with hidden fees. As shown in my picture, there is a 15% service charge and a 4% sur-charge. That’s a 19% charge added for what? If you tip the standard 20%, you end up paying 39%. Pretty insane. I ordered my food to go and enjoyed it in my room so I’m not sure what they need to add charges for.
Businesses giving hidden charges deserve to be shamed. It’s not often my reviews dip below 4 stars but I couldn’t be more disappointed. The prices are already high and enough of us are struggling. I hope the business replies to this review and changes their business practices.
I can’t recommend this place to anyone unless you want to pay the hidden charges. There’s plenty of other food options all within...
Read moreI stayed at the Hilton Gaslamp a couple of months ago and was very impressed with the service I received at the Wild Hare Bar. Marissa’s kindness and professionalism made my stay there very enjoyable. After a long day of travel she was very accommodating. The drink I enjoy was not available but she made every effort to duplicate it. So much so that it will be my go to drink when I stay there. Her professional and courtesy made it easy for me to bypass eating out in the gas lamp area to eat at the hotel. I even frequent the Wild Hare Bar when I’m staying at other Hilton properties in the area. Wild Hare Bar Garden is my favorite place to for great service and great food. I have been on travel almost every week since I’ve been there but the memories of my experience there remain...
Read moreCame here as hotel guests to meet up with a longtime friend. They kept giving us the run around to seat us. It took them awhile to initially address us saying stuff along the lines of “We’ll be with you shortly”, “I’ll be back to talk to you” ?? Then finally they asked “for how many” but said it would be a 15 minute wait which we were ok with but we did see quite a few empty tables. They took a name and phone number for our party but their system wouldn’t let them do that and the computer was telling them to seat us… Probably because there were tables available and we were the only ones waiting to be seated? Service was slow. Food was overpriced. Overall a...
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