6th and K Parkade — Local services in San Diego

We travelled from Dallas, TX to San Diego after a two year break (due to Jazzfest cancellation in 2020, then COVID hit). This location was very close to the hotel, and I made an online reservation from 7/9-7/13. The parking garage was clean and well lit. It felt secure. Jessie Lynn guided us to the correct entrance and was very friendly about it. I met Valerie at the gate, and explained that it was our first time at the parking garage. Valerie was super friendly and patient with my questions. I spoke with Jordan in the office, and he was extremely helpful, since there was no actual record of me paying for the whole stay, and only for 7/9. He made a note of it, and we agreed that if there were any problems, to stop by the next day at the office. We parked and went to our room for the evening. The next day I went to the office, and explained what had happened the previous evening. I had questions about the additional daily fees, and how it would be most economical in planning our days for in/out purposes and best times of day/night to make best use of the parking garage. The gentleman who I was speaking with was very patient with my questions, and provided courteous responses, even though there was another customer waiting outside the office. The Operations Manager, David, opened his door and understood my confusion. He explained the process, the rate structure, and then made certain accommodations to "take the stress" off of our vacation. David and his crew were very welcoming and made me feel like a valued customer! We ran into Jessie Lynn a few times when we went to the parking garage, and it felt good that she recognized me. This was a great first experience and I highly recommend this location!...

Arrived at the 6th & K PARKADE parking structure 4/10/22, at approx 13:43. I parked on the 2nd floor (next to the elevators) for an overnight stay.

When arriving to my vehicle on 4/11/22, at approx 8:30am, noticed items on the ground next to my car and noticed that my passenger side doors were left open. I then noticed that my glove compartment had been emptied out and things were thrown around inside the interior of my car.

After looking at the rear of my car, to see what was missing, observed that my speaker box and speakers were taken, along with my car insurance paper work, garage opener, sunglasses (and other misc. items)

I then reported incident to the parking attendant on duty (Donna) and also left a report w/ the security person on duty (David) at the parking structure.

NOTE: There's a camera directly next to where the incident occurred on the 2nd floor (see pic attachments), so the theft incident is definitely captured on video surveillance

They told me in order to retrieve the video footage of the incident, I would need to file police report.

UPDATE: I completed the police report accordingly, and it’s now been 3 months and still no updates or status regarding the theft of my property, as promised by:

David Vega-Beltran Area Manager - San Diego Commercial Operations – he last stated, 3 months ago after incident occurred,

“My team will be reviewing the footage, however we cannot release footage to anyone outside Law Enforcement for this matter.” We appreciate your...

I parked here for 8 days. Really good price, it was about $15 to $18 depending on the night. As you may have guessed, weekends were more expensive. Also quite safe, there is always an attendant on the 6th street entrance. The positives of this parking garage was the price, the safety, the location and personnel support. The issues I had were about the vouchers used. This does not quite reflect the parkade in general but more reflects Ace Parking and their systems. I used the Ace Parking app and website to buy my vouchers. When you print these vouchers it says they are valid from 10 am to 10 am so essentially it is a 24 hour voucher. I wanted to see if I left my car for 48 hour, if that was ok since I bought 2+ vouchers. I called Ace Parking corporate, unfortunately the did not know and gave me the number to the parking attendant. I called the parking attendant and she just sadi "I don't know what would happen, I think we would just scan all your vouchers". I ended up trying this and the system was not smart enough to put the 2 vouchers together and would ask to pay for an extra day. Luckily the parking attendant knew this and let me out but I would be very cautious if you did this in the future. I would just be safe and move the car...