Wonderland Ocean Pub — Restaurant in San Diego

Rude staff. Loud. No accommodation for people in wheelchairs, despite claiming to be accessible. Busy, I can understand, but I had to wait longer than the healthy customers, because I couldn't sit in my wheelchair at their window seats. Yet, when I called ahead to try to make a reservation, trying to avoid exactly such a situation, because I am in a great deal of pain and it is difficult to sit waiting for long periods, I was told I could not reserve a table without a larger party (um, we order a lot and tip well, but apparently they thought our business wasn't worth reserving a table for my special needs) but they ASSURED me we could sit at the window without a wait.

We showed up, and that wasn't the case because my chair didn't fit there. Staff clearly didn't care at all that we'd been told differently and were refused a simple reservation that would have avoided it all. They treated us like a nuisance, when they would even acknowledge us at all, as we tried to yell and explain over the drunk crowd while I'm sitting there in my wheelchair hoping not to be run into by drunks, and feeling stupid for even trying to go out in society with "normal" people and have a nice time on vacation with my husband. We had to wait for over an hour to be seated, which was very uncomfortable for me, and their rude uncaring attitude made it worse.

This was for our anniversary btw, because Yelp said this place was romantic. The location is obviously great, and the food and drinks were pretty good (if a bit salty, it made my lips swell up) by the time we finally got some, but this really isn't a very romantic date spot, and it's definitely not good for disabled people. Lots of drunk screaming basic young people, if that's your thing. Nothing against young people, but you know what I mean.

Also, the bathroom was absolutely disgusting. Trash and filth everywhere, and a pretty intense experience with an enormous line because they don't provide sufficient facilities for the crowd. One especially obnoxious drunk girl actually cut in front of my wheelchair, announcing that SHE needed to pee. No joke.

This felt like a trashy bar that happened to have a good location and serve fish, not like a casual but romantic waterfront seafood restaurant and bar, which we expected. They also got our order wrong on the first try, after all that. Since they didn't seat us until after dark, though we timed our visit for sunset, we couldn't see the view anyway, so that didn't do us much good. I'm sure it's okay enough if you're not disabled and are allowed a sunset view.

Two stars, only because the food was decent. Very disappointing experience overall, and there has to be an ADA complaint I could make here. The entire place was very difficult to navigate in a wheelchair, and making us wait longer than everyone else after not allowing a reservation for the special circumstance was just asinine.

Might be an ok place for singles to go out and party on a completely superficial level, or a divey place to get some seafood if all the above doesn't bother you. For a couple celebrating an anniversary, it was frankly horrendous, made me feel worse about my disability, and did nothing to make the night romantic. Fortunately, we did that ourselves, the best we could, in spite of the awful people (workers and...

UPDATED REVIEW: WAS 5 STAR.

It once was a 5 star review, but I must update after the last visits.

So I came in for lunch, girl with tattoos and dark hair with purple stripe was working.

Greeted in decent time, got a drink, all is well. So we both ordered Clam chowder and then lunch entrees (sandwich, tacos). After about 15 minutes (decent time), everything comes out.

I spent years in the food industry, and this is rookie stuff. Two people order soup and then an entree, and they bring everything all at once. Clearly, they have no management during the day to make sure this type of stuff doesn't happen.

Moving on...The soup was cold, not even luke warm, COLD. The tuna melt was cold. Tacos were cold. The only thing done properly was my friends cup of chowder, but somehow my bowl was cold.

One of the main rules of service, is that when the food arrives to the customer, you check in after the first bite, or at least a minute after it arrives to make sure everything is good or if they need anything (salsa, salt, pepper, utensils, another beer). NOTHING.

The clueless bartender had 4 people sitting at a 40 person bar, but that was too much for her to handle. We weren't offered another beer, and no one asked if we needed anything or how the food was. I had pushed my full bowl of chowder forward with garbage to show it wasn't good, she didn't get the hint.

Finally we had our wallets out to pay, took her 20 minutes of bullsh&tting to realize we were ready to pay and leave. Congrats on getting the smallest time I have ever left in my life! I usually tip between 20-30% (because I was a bartender), and I gave her 5%, which was generous.

We were regulars at Wonderland, but now I will not be returning. I hope this place can get some bartenders that aren't completely useless, or at least some management that understands how to run a bar.

Go elsewhere. Try South Beach, OB Noodle House, BBQ House, Hodad's, OB Brewery, anything will be better...

Wonderland is one of my all time favorites & must stop when I’m SD! However this time our service was the worst we’ve ever had , we sat for a good 15 mins before our sever who was on her phone behind the bar came to our table! She wasn’t pleasant upon arrival and stayed that way through our entire time there. So that was a bummer! As in other reviews as people state you don’t go to wonderland for the food which is another bummer however I believe they have improved! We had the “ Shrimp Augachillie” which had very little flavor or spice and was EXTREMELY LIMEY! I know you use like for the dish however it was over used, we had the ribs which was delicious! We shared some nachos which seemed to have been sitting out back for a good min or two before they came out as well as the carnitas tacos the meat had a nice flavor unfortunately the taco it self and the toppings on the taco were very bland, we also had the fish taco which did not only have no flavor but not even salt & pepper again the taco and pico was very bland! We weren’t checked on at all during our stay so there was no way to relay any of the feedback about the meals. We will return because as I said it’s one of our favorite places to visit, and on another note we try and get swag every time we visit and it’s either very low or in this case gone which is great we want that for a business however I was disappointed to hear from the GM that he wasn’t sure when any would be ordered and or that he thought maybe it would stop being ordered due to the fact of not making “money” off of the swag because the staff take it! Charge your staff or fire them for stealing! You have paying customers who love your...