Jack in the Box — Restaurant in San Dimas

OK for a quick meal especially late at night. March 2023 seems like the employees we're running around in circles there was a water leak in the store by the soda machine and they were 6 minutes overdue on my online order. My curly fries were lukewarm & my fish sandwich was nothing special It only had tartar sauce and lettuce no pickles no cheese & not much flavor. At least the McDonald's fish has pickles & cheese! I only came here after years away to get my free MINT MOBILE shake! I didn't get a receipt so I'm hoping I get my points? This is the closest fast food to my house and I've been here 8 years and this is my first trip to Jack in the box! Previously I used to go there often when I lived in Corona and they are right around the corner but I thought for food became greasy & I quit going! I was not impressed on this visit! The owners reply was a joke! I did not have a good time! My fries were cold & my fish sandwich did not have much flavor & was over cooked! I had to ask for a side of pickles to get some flavor from the sandwich! Also I'm on the mobile app when you order you can't specify dine in so you're not wasting bags! Other mobile apps have pickup curbside and dying in for mobile orders! By whole experience was less...

This Jack's is on point. Everything about it. I've been coming here consistently almost every day consecutively during every shift morning, swing, and overnight, and their team is A1, food is hot and tasty, and the place is clean. I felt the need to give a shout out to a specific employee, Johan. I've seen Johan move like he's playing a sport. When he works, the kid works fast, efficient, and calm. Drive thru, dine in register, kiosk, pick ups, etc. The kid is good at problem/solution. Tonight, he was doing his thing as usual, moving from kitchen, to drive thru windows, to take out, and then I came walking in with an issue with my mobile app. Bam, gets into solution real fast! But calmly and polite. He helped me get my churros for being a new member of Jack's Pack, the mobile app. I tell ya, I was tryna figure that part of redeeming my churros for an hour! He figures it out in less than 2 minutes. The kids crushing it. Keep up the good work Johan.. strong work ethics are developed early, my boy! And you my friend, are making the Jack Pack proud. JACK Ah TACK! JACK AH TACK! That's Johan's new nickname... JACK ATTACK. You're the man Jack Attack... in a room full of boys. You.......

I come here often as it’s close to my work. I get the same exact order every time I come. The consistency with that order is wildly different every time I receive it. Half the time it’s lukewarm, half the time it’s drenched in sauce, half the time you can’t see the sauce, half the time they forget the side sauces THEY ASK me about, and more than half the time they make you pull out of the drive thru, wait in a spot, and give you your order outside of the drive thru.

Why do they do this? Because they are trying to inflate the analytic data that corporate likes to see. They want their drive thru times to be as low as possible at the expense of an annoying inconvenience to the customer. It’s a bad way to do business and corporate sees FAKE numbers. Showing they are performing better than they actually are. It’s truly insane how inconsistent this place is. It’s time for me to find a new drive thru. I suggest the...