Bizza (San Francisco) — Restaurant in San Francisco

Food at Bizza is always good.

Staff are always very nice and happy to help. T hey have several vegan options which are all really good too.

However, I've had a few bad experiences with their delivery - we usually order through postmates, but both times we've ordered from them directly via the phone we've had issues.

The first time I had them deliver directly , my friend called because our order was taking longer than what we'd been told - my friend told the staff member what our order was and address - she was reassured that our order was on the way.

About another hour goes by, and my friend calls again. By this time, it's near 11 pm. This time, the staff member was aggressive with her and shouted that he had too many deliveries to make and that they only had 1 driver, and that he was busy. He then hung up on her.

She called back. We were both shocked. She reintroduced herself and was immediately hung up on again by the same member of staff.

The other day, we ordered directly again - this time, my order, which was supposed to be vegan, came with cheese.

I recommend ordering thru a 3rd party service, at least that way you can get credit or a refund.

Bizza is great in person, but these last few experiences with staff over the phone have diminshed how much i...

I love their vegan chicken parmigiana sandwich i usually wind up getting 2 meals out of it because it's so big. Their marinara sauce is the best I've had in a long time. I probably spend more money than I should here but it's so hard to turn down placing an order. It's honestly worth the 35$ spent on Uber eats, even if Uber is one of my least favorite platforms because IVE LOST 2 CELLPHONES IN 2 MONTHS WITH THEM BECAUSE THEY DONT HAVE A FASTER EASIER WAY TO CONTACT A CUSTOMER SERVICE LIKE A PHONE NUMBER WHERE THEY CAN CALL THE DRIVERS IMMEDIATELY TO TURN AROUND AND RETURN AN ITEM RIGHT THEN AND THERE BUT INSTEAD MAKE YOU GO THROUGH A VERY ANNOYING PROCESS TO GET BACK INTO YOUR ACCOUNT TO WAIT 24-48 HOURS TO GET A RESPONSE BY WHICH POINT THE THING THAT WAS LOST HAS BEEN STOLEN BY THE DRIVER OR THEIR OTHER RIDERS WHO SHOULD BE ABLE TO BE SEEN ON CAMERA BUT BECAUSE OF THE FACT THAT YOU CANT GET CUSTOMER SERVICE YOU WILL NEVER SEE THE FOOTAGE UNLESS YOU GET A LAWYER AND FILE A LAW SUIT AGAINST UBER TO FORCE THEM INTO OPENING A CUSTOMER SERVICE LINE TO SPEAK TO A REAL HUMAN BEING. Bizza is great! Love the fried mozzarella cheese sticks too all the food I've gotten here has...

Pizza was okay, nothing special, but Service was very rude. They made a mistake with my order, only one topping instead of two, which was not a big deal for me, so I just requested to re-do the pizza, but the guy was kind of pissed and repeatedly claimed that he did what I ordered, even though the receipt from the kiosk proofed him wrong.

After realizing his mistake he just slammed on another topping and shoved the pizza back into oven. I told him that this will overcook the already done pizza and will not work for me, but he just ignored me.

So I waited another oven cycle for something which will obviously be a very crispy slice of pizza. When the overcooked pizza came out of the oven I refused to take it and requested a refund, which he denied.

He then did the pizza from scratch again and finally served me what I had ordered.

Mistakes happen, so that would have not be a big problem. I stayed polite during the whole process, but he was very rude, didn’t listen to anything I said and did not even try to fix the problem to my satisfaction.

Very unpleasant experience, can not recommend will not...