Cookies Clothing — Local services in San Francisco

Berner and his cookies... oh man where do I even start? I originally ordered the smoke signals hat from them and the same day I ordered some headphones from Japan and literally the headphones came before the hat and I actually live in California. The amount of lag is intolerable. Well I did decide I liked the hat once I got it so I decided I would invest in the red cookies varsity jacket and a cookies pin. Man. Was that a mistake. It took WAY longer than my hat to Arive. I did contact customer support and it seemed as if berner contacted me personally and he seemed pretty sorry actor everything but dude. It still took forever and you didn't compensate me with anything. It came and it was extremely wrinkled. I tried fluffing it in the dryer and the top button fell off... I then tried contacting customer support and after about a solid month of waiting. NOTHING. Basically $120 wasted. Well berner. I'll take this down if you actually start handling your business like a real business owner. Be in it because you can create a great product that people love and makes people feel god. Do not be in for money. You already make enough money. I've seen what your house looks like. At this rate you will never become a "supreme". I want my...

Worst customer service experience ever, they sent me the wrong size , now tell me is that MY fault or theirs, all my receipts say I ORDERED the right size but thats not what was delivered, no biggie thats cool, things happen, when I shipped it back they refused to refund the shipping cost of $16, for THEIR mistake! What company does that? So i basically paid you guys to send me the wrong item, you'd think at least they'd comp my new shipping for a replacement NOPE! another $16 dollars. Worst customer service ever, ZERO accountability after i spent close to $1000 with these people, ZERO customer appreciation. I opened a case with "SHOP PAY" (shopify's version of Paypal) they did zero also. Never again, if i could leave 0 stars I would. Cookiessf, do...

Huge Cookies family here. Everyone, wife, son, myself, has a closet full of Cookies clothing. We finally got to SF, stoked to hit the flagship store as we have shopped at Seattle many times, only to be big time disappointed in the experience. 4 people working, all happy to help, but nothing available in anyone's sizes. We wanted something you can only buy at the SF store and there were only 3 garments, but could not get the right sizes to make it work. Huge bummer, if I'm San Fran again, probably wont go out of my way to hit that store - and it's my...