Made a reservation for my 30th birthday for 7:00 pm. We arrived at 6:50 and try to check in but the waitress said "oh everyone had reservations for 7:00, it will be about an hour wait." They explained that they are over booked and don't have a table. We wait, finally seated. Wait ANOTHER 20 minutes for the waitress to bring water and greet us. We ordered our bread, appetizers and food all at once when she brought the water because we thought we might not get another chance and at this point we've been outside freezing cold for almost an hour and a half. It took 45 minutes to get our appetizers then we waited ANOTHER HOUR before we finally gave up and asked the waitress if she could check on our food and box it up to go. What a terrible dining experience. The food was decent but the experience and service was absolutely terrible. Will not return.
Side note... the waitresses where also busting the tables and I never once saw them change their gloves. They were moving fast but picking up glasses and plates that people have just ate and drank from then delivering fresh plates of food to different guest that they are just about to eat from cannot be safe...
Read moreThis is the first review I have ever written but I feel it is necessary. Hyde Street Seafood was recommended by our hotel. We made a reservation for our party of 4 and when we arrived we were led to a table by a young girl with nothing to say. She didn't ask or care whether we had a reservation. We sat at our table for a very long time before we flagged someone down to order some wine. There was no apology, the waitress just wanted our order. We were there to dine and begin our meal with oysters and bisque and a bottle of wine. We finally got that. We didn't get any other attention unless we again flagged someone down. We continually got up to fill our own water glasses since no one working there was willing to. Our entrees were fine (the fettuccine was wonderful) but the complete lack of service, and unwillingness to even offer an apology was inexcusable. They appeared to be shorthanded but at the same time the place was not really busy. We are not demanding diners but would have liked some regular service and attention. Sadly, we will not dine there again nor recommend...
Read moreJust had dinner delivered from Hyde Street Seafood House and Raw Bar. DISGUSTING is too kind for the food we were presented with. The fish wasn’t fresh, it was full of bones and not seasoned, the ‘roasted’ potatoes on the side were boiled and had not a trace of salt of pepper on them. The crab cakes, (crab came out of a can), also flavorless unless drenched in tartar sauce, the seafood salad was canned seafood and not even dressed! That’s right, not even a basic salad dressing!! ..... just canned seafood dumped on a bed of greens. Could you care ANY less?? Oh, and you’d think since we were having it delivered to a hotel that they’d know to bring utensils... nope! There is no excuse for this! It’s San Francisco!! The seafood not being fresh is just such a basic fail! And if you HAVE to cook frozen or canned, seasoning is a must!! Salt and pepper is pretty basic. Why?? Just why?? Dinner for 3 so bad it couldn’t be eaten, for the low low price of $130.!!! Save your...
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