Peet's Coffee — Restaurant in San Francisco

I’ve patroned Peet's in Berkeley and San Francisco for about fifteen years. In that time, I’ve spent thousands of dollars on tea and tips, and I routinely steered friends, family, and anyone I met in Peet’s direction. No more.

Today, I witnessed the manager at the Market Street/Castro location threaten and publicly scold a customer because he wasn’t wearing a shirt. This customer walked in without a shirt, paid for a cup of tea and was served by Peet's staff without a shirt, and sat quietly doing work on in his laptop at one of the tables without shirt for approximately half an hour. Suddenly, and for no apparent reason, a man identifying himself as the manager came out from the back of the store and loudly told this customer to leave or he would call the cops.

The manager did not politely ask this customer to put his shirt on or politely ask him to leave—instead, he immediately went full tilt: get out or I’m calling the cops. The manager did not offer to refund this person his money, or the money of any of the other customers who the manager disturbed with this unnecessary display of aggression. I felt so uncomfortable by the manager's actions that I packed up my own stuff and left--not because one of the customers didn't have a shirt on, but because of the manager's behavior!

The Castro is all about inclusivity, acceptance, and positivity. If, as it currently appears, Peet's does not share in these values, then I will no longer patron its cafes. The manager's job is inherently one of customer service. That means treating others with common, basic decency. It's not often I witness another person mistreating someone else to such a degree that I would write publicly about the event, let alone alter my long-term tea-drinking habits. This event however was too significant to ignore. I sincerely hope Peet's takes decisive action to address this issue. Until then, you can find...

Madonna playing in the background and every single person here doing there own thing: reading, writing, talking and yup drinking their delicious coffee as the soak up the sweet coffee smell of the morning and the ambiance of “I’m in San Francisco b…”. I could not have asked for a better start of my days with my boys. Because for any of you that know and follow me, you know for me it’s all about making memories with the people who matter the most and for me, this guys stole my heart since day one and counting BUT enough of the sentimentals and back to coffee darn it!! I had the white chocolate mocha with whip cream and it was delicious!! The boys had cold brews that looked just as yummy and I topped my breakfast with a double toasted almond croissant 🥐 of boy! I’m going to need a good nap after this one or possibly a few more steps in my day 🥰. Either way it was well worth the calories. So if you’re in the mood for a relaxing start to your day, don’t think twice come in, order your coffee, maybe a croissant and #enjoy! I know we did. The only thing that would have made it a 5 were cleaner bathrooms. I’m hopeful they’ll get...

Our biggest decision was where to eat lunch on our last day in the city. The air was nippy and Peet's, which I've never been to, was right across the street from our hotel in the Castro. So, we popped in to discuss this important issue over a cup of joe.

ATMOSPHERE: It's a good sized coffee shop with a few tables and high tops inside and out.

MENU: Coffee, juice, scones, muffins.

BEVERAGE: Mocha Being that I'm not usually a hot beverage drinker, I opted for the small size with whipped cream. It was way too sweet which overpowered any creaminess and coffee flavors that a good cup of mocha brings. I'm not sure what happened but the whipped cream looked like a child had squirted it on. I drank 1/4 of it before tossing it. Thankfully my drink was paid for by a friend's donated coupon of some kind so it was no loss to me.

SERVICE: The female barista was friendly, and beverage service was fast. Another female associate was passing out free samples of banana bread which were good.

OVERALL: Overly sweet mocha. Head to Castro Coffee Company for...