Café Don Juan — Restaurant in San Juan

Food and coffee is delicious.

I did not give them 5 stars because of the experience.

If you’d like to eat and have coffee from here, I suggest you don’t go in person. You’re better off ordering from UberEats. Today I was the second person to walk in. Ended up waiting, no lie, 45 minutes for ONE sandwich. Apparently the kitchen prioritizes UberEats orders. As I was waiting for my ONE sandwich, I saw 5 UberEats orders go out.

45 minutes for one ham, egg, and cheese sandwich. The couple that walked in before me, their very first customers of the day, were still waiting on their order when I left.

Imagine being the first customers and waiting 50 minutes or more for some pancakes and a sandwich while 5 to 6 UberEats orders are flying off.

So customer tip: don’t come here in person, stay home and order in UberEats

Management Tip: if you’re reading this, prioritize the food orders of your customers that are in your store. UberEats orders, they’re comfortably waiting at home or their hotel room, they can wait. Your in store customers should come first.

Or just close the store down and become solely a delivery business. But making the very second person who walks into your place wait 45 minutes for a sandwich while orders are flying out the door like I don’t matter is not a good look and makes me not ever want to come back.

I’m not a tourist by the way,...

The manager Christopher ventacur at least this us the name he gave us was so rude our first time there it was just me n my sister I order ham n cheese sandwich n she order pancakes her food came out after waiting 25 minutes she ask fir my food n no one knew so I said to this guy you know service here should be better is just me n my sister here n look at me n said very loud n rude u want ur money back n I said why u talking to me like that my sandwich came out which by the way very grease n I ask a girl for the manager she told me the manager was not there when I ask her what manager name he answer n said Christopher ventancur n I’m the manager so deal with it my sister was told him u very rude n u dint talk to costumers like this he roll his eyes never again will we go there or recommend this place...

today i spent $10.45 ($8.45 incl ivu + $2 propina) for two 12 oz tepid, gritty cafe mochas. this was criminal. the barista spent all of 10-seconds whisking the chocolate powder scoop that was used to create the mocha aspect. (the majority of the powder rested at the bottom of the cup like sllt in a river). i've had hotter steamed milk that had been sitting on a booth table at your local ihop for a 10-hour shift than what was in today's cup. on God, this café don juan location should have PAID US for the travesty they served as "cafe mochas" today.

this experiemce was hella disappointing because for months (2019 to 2020) i would come here 2x-4x a week (mon - fri) and have the best cafe mochas, chai lattes, and sweet loafs. am hoping if we ever return to this location that we have the...