La Bombonera — Restaurant in San Juan

Our first visit and experience in this restaurant. A pastry with delicious sweets, clean and cozy area that invited you to lunch ..., but ....., bad experience ..., from the menu of the day, there was rice with chicken, chicharron of chicken and “pastelon”... Well, that's what we asked for ... I do not know if the cook is German, Chinese or who knows, but his concept of rice with chicken is something else, they served us yellow rice with stewed chicken (see photo) and for them that is rice with chicken ... for the chicharron of chicken they brought us fried chiken tenders (see picture) ... one of the guests informed him that his order would not come out (breaded breast) because the breast was finished, he asked the same as the children and all three the same child menu but one of them for being an adult they charged the plate of chicken chicharon as if it were breaded breast because as an adult that was the price even though what was served was the same amount of children's menu ... Incredible .., We have been visiting different restaurants for years on vacation and it is the first restaurant in the country, which does not know the tradition of the country, what is chicharon of chicken and rice with chicken, and charge for age and not for what is served. We do not recommend it. In fact, our guests were not pleased with the service. As our grandparents said ... first...

Do not go here! The customer service is awful. We arrived and asked for a menu to look over and the hostess didn’t provide us with one but instead mentioned that we had to wait to be seated. Shortly after, a few seats became available at the bar and the hostess completely disregarded the lady in front of us who was waiting to be seated. Then a few gentlemen came in and also asked for a menu to which the hostess stated that they needed to be seated as well before viewing. The gentlemen then stated he wanted to view the menu before deciding to eat there, the hostess’ coworker provided him one. We also asked for one and the coworker provided it. At this time the two bar seats are vacant and the lady in front of us still has not been seated. Another family finishes eating and my wife mentioned to the hostess if we could seat at the booth where the family got up to which the hostess replied, “you have to wait” with a rude tone. The hostess began to argue with my wife and I and was just awfully condescending. She went to signal to the door stating that we could get out if we wanted to. She was being racist to my wife mentioning that she knew where she was from and that she was not welcomed there. We decided to leave immediately because she was incredibly appalling. Would not recommend eating here. Would...

The reviews about bad customer service are true. We walked in and no one came to seat us so we sat ourselves down. We sat for ten minutes and no one acknowledged us. We asked if they were still serving lunch and the waitress said no in a very aggressive and rude manner. Their website states they are open until five with no clarification that lunch ends at three. It’s really unfortunate they don’t fix their customer service because I heard really great things about their food. It’s an easy fix to train your staff to be more friendly and helpful. There is no need to treat people who are giving you money so rudely. This would easily bring your reviews to a five since almost all the negative ones are based on your poor customer service. Google is the main ways tourists and locals find your restaurant and choose your place over the other. I am speaking to the owners of this place because you are loosing a lot of business due to your employees. We would of came back another day if your employees were helpful and apologized and they explained lunch ended at three in a nice way. You lost our business just because of your rude employee and the lack of...