La Mallorquina — Restaurant in San Juan

We were enjoying chatting when we realized more than a half hour had gone by, and we had only gotten our drinks. It was not overly busy when we arrived, but by the time we paid attention to the time and people who came 15 minutes after us were eating, we had to flag the waitress down . She THEN told us it was taking long for the paella with lobster my husband ordered to be prepared. ( something she probably should have told us maybe at least 15 minutes before). She then brought our salt fish fritters and tostones....we've had better. After an additional 20 minutes, my husband's main order came. I had ordered a salad...that never came. I also ordered a cocoa cola that never came. The lobster Paella was not the greatest either. Poor representation for Old San Juan. Very disappointed. Needless to say, when my husband had finished his food and my salad never appeared nor an apology or acknowledgment of our order not being complete, it was time to go. There is no excuse for an establishment to not say "we are sorry for how long it's taking" ,when you realize things are getting too busy for you, Show some respect to your customers and you will get something...

They said it was day of soft launch. The service was slow. The server was nice but not competent. Different people came to take the order and the final bill was messed up, of course, charging us for two dishes instead of one. The sad thing was the food was not at all worth it. The dishes were cold, and for two dishes we didn't get the accompanying bread (when we told the server that they didn't provide bread with a dish that had bread in the menu, they told us to our face that bread isn't included - we had to tell them to look at the menu and come back to us). The cauliflower steak was not cooked well and essentially inedible. The dish was sent back and we asked for anything vegetarian they can provide instead - they gave us burnt potatoes. They charged us for all the dishes that were sent back. We had to struggle with the manager to explain why we were dissatisfied. To be honest, talking with the manager was the worst experience I have ever had in a restaurant. I'll just leave it at that. Not one dish was up to the mark. The service staff was nice to the face but it was annoying after a point as they couldn't understand our...

3 out of 5 Stars ⭐️⭐️⭐️ Great Drinks, Long Wait, Tourist Prices

Our family of five had lunch on Christmas Eve 🎄and while we were seated quickly, the wait for food was nearly three hours. A tour group that arrived after us even got their to-go orders first, which was a bit frustrating.

The drinks were excellent. We enjoyed a variety of daiquiris, piña coladas 🥥 lemonades 🍋 and passionfruit juice

For food, we ordered Grill Master Churrasco 🥩 Red Snapper 🐟 and rice, salad and red beans 🫘 were our sides 🍚 The rice was tasty, but the churrasco was undercooked and the snapper was dry. Portions were decent, but prices felt inflated for the quality 😕

The atmosphere was nice, and the friendly staff helped make up for some of the delays 🙂

Overall, it’s a historic spot worth visiting for drinks and ambiance, but the menu needs an update, and they could benefit from more staff to manage the high demand.

If you plan to visit, order drinks and appetizers immediately, and expect to wait. Make sure you’re in good company, have plenty of patience, and order drinks and appetizers right away to make the wait...