Morton's The Steakhouse — Restaurant in San Juan

On August 26th at 9:00 PM, my girlfriend and I arrived at Morton’s in Puerto Rico for her birthday dinner. We were greeted by Rayna (if I recall her name correctly), who was very professional and ensured our table was ready for our reservation. Her attentiveness set a great first impression.

Unfortunately, our experience with our server, Gavri’el (Gabriel), quickly became uncomfortable and disappointing. From the beginning, he did not acknowledge me at all during his explanation of the menu and instead directed his full attention solely toward my girlfriend, staring at her in a way that felt inappropriate. After he walked away, she told me that it made her feel very uncomfortable, and I had noticed the same.

When taking our drink orders, I ordered a Lemon Drop Martini for her and a lemonade for myself. Upon delivering the drinks, he responded to her “thank you” but ignored mine. A few moments later, he returned to check only on her drink, once again disregarding me completely. At that point, my girlfriend felt so uneasy that she looked at me to answer on her behalf, which I did.

When he asked (again, only addressing her) if we had selected anything on the menu, I decided to end the experience early. I informed him that we would just pay for our drinks and leave. He did not ask why, nor did he attempt to resolve the situation, and simply brought the check. After I paid, we did not see him again.

As we left, we explained our experience to the hostess at the front desk. She was very understanding and said she would notify a supervisor.

Overall, we were disappointed, especially as this was meant to be a special evening for my girlfriend’s birthday. While the restaurant’s ambiance was beautiful, the service overshadowed everything else. Gavri’el’s behavior was unprofessional, made my girlfriend uncomfortable, and left me feeling disregarded as a guest. As a young couple visiting Puerto Rico, this was not the welcoming dining experience we had hoped for, and I would be particularly concerned about how this server might treat women dining alone or in other settings.

I hope this feedback helps ensure that future guests do not experience the same discomfort.

Update (8/27, 7:50 PM): I followed up by calling to speak with a manager about my experience. He said he would pass the information along to higher-ups but never offered an apology. I actually had to call back just to receive one. This only added to my frustration and further showed how unprofessional the...

This was suppose to be my birthday dinner. I traveled all the way from Hollywood,CA . I called 1 hour before closing and asked when does the kitchen close because I drove from Bayamon. They told me at 11. I get there at 10:30. As soon as I walked in the door there was no one to seat me. I waited a few minutes. I found my way go the Bar. The bar tender rolled his eyes and mumbled something rude under his breathe, I said excuse me. He said "nothing... welcome" I sat at the bar top he then rudely said "were closed." I said "no I called up here, you guys still have 30minutes" he began to argue with me until I requested he got his manager. He then tried to say "I think we can serve one more tonight" I said "no get your manager". He refused & ignored me. I had to ask another server to get a manager. The manager came over and was polite. He took care of me and made sure I got great service, I think his name was Steven. When the manager asked me what was wrong Before I could finish, the bartender argued with me. He then cut me off, lied and said that he told me he was going to the back to see if the kitchen was still open. The manager cut him off and gave him a scary look. As if he was telling the bartender cut it out, ur being unprofessional. We then got seated and everything was fine until the food came out. I honestly feel the bartender has a "cousin/friend" in the kitchen cooking because Our food was horrible. I feel they really did something bad to our food. The seafood had a weird Taste and seemed under cooked. The steak was charred on the outside. It was so charred, that's all we tasted. The food was not hot at all. The Lobster Mac tasted spoiled. We ate the food because we were confused. lol we were like maybe this is what their food taste like...We wanted to send everything back instead we jus sent back the macaroni only and settled for our weird tasting, under cooked shrimp and charred steak. I came all the way from California to Puerto Rico to enjoy my birthday and Morton Steakhouse ruined the day. Def well not be dining at this restaurant anymore. Our actual server was nice tho. We understand that somethings we're out of...

We were celebrating my birthday/anniversary. Last night of our trip, we get there with a reservation, we were seated and the waiter was more concerned about upselling us rather than be accepting of our choices. I do understand that there are some waiters that will offer helpful recommendations/suggestions, but this was different. Food was quick and timely; however my medium filet came out rare and my significant others medium steak came out medium well. I was nervous to bring it to the attention room of the waiter that my steak was raw, when we did his attitude completely shifted. He took my steak back and refuted it (as opposed to redoing it (nothing like paying 50+ dollars for a steak that was supposed to come out with butter to have it recooked and brought back to you with the butter gone and the piece you cut off of it gone too). This was supposed to be a special night and I thought for an anniversary they would have done a little dessert or something, but instead they take your picture and print that for you. This is a nice gesture momentum, but the waiter came while we were mid chew we asked that he let us swallow our food so we could smile, he said something about that not capturing the moment, took the picture and left. Came back, took our plates without asking if we were finished. Gave us the picture of both of us chewing (I’m talking partner looks like Alvin the Chipmunk) and rushed us out. This was supposed to be a special dinner. It cost a small fortune (which we were expecting and prepared to pay), but I really expected better service. We still paid for everything in full and left a 20% tip, but I’ve been to other high-end steakhouses and they really make the effort to make special occasions special. This was my first (and will be my last) experience at Morton’s. Our special night was treated like an amusement park with the upselling, rushing, and then the “candid” photo of us (one chewing and one with an open mouth asking to wait). I’m so incredibly...