Taco Bell Cantina — Restaurant in San Ramon

This was our on the way stop and go to get some Bean And Cheese Burritos to go as we still had an hour and half drive home. Little did we realize that this was not your average TB with a drive through. This was the recently introduced "Cantina" version that not only serves the TB items but also Alcohol. We only had heard about it but this was an experience we could not pass so we went inside. Order placed 100% on a kiosk and waited to have it delivered over the counter. For the experience, I ordered a drink from their Alcohol Menu and I chose to try their Cantina IPA. Our food was handed over first along with the sodas. We asked and checked for NO MEAT in our all beans only order and it was prepared correctly. Finally we had to ask for the Alcoholic beverage and a pleasant server carded me for 21 and over ID, then popped out a plastic cup 16 oz and placed it vertically over an array of some nozzles and to my surprise it started filling in the IPA from the bottom of the cup. It was amazing to see the clear cup fill up from the bottom for a first time. I took the cup and had a sip. The Cantina IPA tasted amazing and so was the rest of our food order. Oh and while waiting for the food inside, we noticed there was a gaming section setup with 6 X-Box consoles. 4 monitors for 4 consoles in the middle and one each Monitor and console for Left side and Right side. Allowing gamers to play for free. This was a first of its kind experience observed where Video Game Console available for playing for kids and adults alike. Great Thinking Taco Bell Corporate. I wish you success and hoping the folks who visit enjoy their time spent at TB Cantina. This was location in San Ramon, CA. Taco...

I am so utterly disappointed… It’s was a full house today and I get the workers were stressed, but the guy at the kiosk disappointed me so much… I waited more than half an hour for my order that I ordered on the tablets. While I was waiting, I saw them calling out and preparing DoorDash orders. Shelves upon shelves of DoorDash orders they created laying out there, and very FEW doordashers were collecting them. Then, I decided to ask the guy about my order. He said “I don’t know when it will be ready.” I suggested that you guys are working so hard on DoorDash orders that no one is picking up, why don’t you guys start working on some in-house orders? I said this because most fast food places prioritize in-house orders over online orders. Why don’t they get some of the in-house orders out of the way for the customers who are ready to pick up their food? He rudely then said, “No I don’t wanna hear all that!” And basically threw a fit and said, “Why don’t you go somewhere else?!” And I tell him I’ve been waiting for more than half an hour, I do not want to hear that you don’t know when my food is going to get ready. I did my part and waited patiently… He rudely gave me a refund in cash when I paid with card. When I asked him about it, he rudely ignored me. A really disappointing experience. I get that you guys were busy but this was unprofessional and...

We may be just a bit old-fashioned perhaps, but having to use self-serve kiosks did not appeal to us. Anyone with special dietary needs must navigate to the sub menu where customization can be made. It seems like a trained cashier could power through those sorts of changes rather quickly, but that is not possible apparently. Having alcoholic beverages at Taco Bell is a little unusual, but it must be working or they wouldn't continue. Guests can play Xbox for a fee either while they are waiting for their food or perhaps as part of their outing. There were not enough indoor seats to accommodate all of the guests, it's obvs set-up to be a self-serve, take-out place, which contradicts the Xbox side. They use far less space & have less work to do, but it's nice to be able to sit down inside especially during inclement weather so we'll adjust our expectations if we stop by this location again. Took longer than expected, but they must've had lots of online orders to catch up on. Really small portions on added tomatoes, lettuce, & onions.l - less than a tablespoon; however, food was warm & Taco Bell...