Sonic Drive-In — Restaurant in Sandy

When the molten cake sundae's came out, I ordered a shake with pecans & asked if that was ok. The young man who was taking my order said I could have whatever I wanted. So a few weeks later I ordered the same thing and the young woman taking orders said they didn't have pecans. (she was really rude) I pointed out that they did have them for the molten cake sundaes. She relented, gave me what I asked for, and charged me double for the nuts. If she had told me that they couldn't use the pecans in shakes, I wouldn't have pressed the issue. She was extremely rude and unprofessional.

Today at 4:15 (after happy hour) I ordered some mozzarella sticks and some other things. As we pulled away from the sonic, my daughter noticed that they had only given us 2 sticks. And they were barely warm. I pulled back around and into a different stall because my previous spot was now occupied. I tried to explain what had happened over the intercom and told them I was shorted 2 mozz. sticks. The woman I was speaking to interrupted me and told me that I had ordered the snack size and that I had only paid .99 for it. I told her that I had ordered a full order and had paid $2.89 for it. She curtly told me that they were $3.89 and there were 5 sticks in an order. Thinking she was looking on her screen at what the last occupant of my current stall had ordered, I told her that I was a few stalls down. She told that she was looking at what I had ordered and again told me that I had only paid .99 and to look at my receipt. I hadn't gotten my receipt never dreaming I'd need one over 3 cheese sticks. (big mistake) So I asked her for a copy of what she was looking at. She mumbled something about the new system and not being able to print it. Then she said she'd send out "the boy". A while later, the young man who had served my original order (less than 10 min. previous to this) came out with 3 more luke warm mozz sticks and said they were "on the house" because she couldn't get it to print. I was really ANGRY at this point because I knew she was lying! I told him that they were not "on the house"; I had PAID for them! He just looked at me like he had no idea what I was saying. I had JUST had a nice talk with him about what he had done the night before AND I had tipped him! Honestly, if I were trying to steal extra mozzarella sticks, I wouldn't have made the mistake of telling them they only shorted me 2 when a full order is 5! Whatever happened to "the customer is always right"? A 3 dollar mistake may be a big deal to my budget, but sonic would have made it up with the next shake they sold - if I had been dishonest - which I wasn't. I'm a regular there. I go to that sonic 4+ times a month! I don't like being treated like a thief. They just lost several regular customers because when I do go to sonic, I'm usually with several of my...

I went to the drive-thru and the young Hispanic girl that was working the window was very unprofessional and very rude. She had asked me over and over again on my order is and every time I give her my order she asked the same thing over again. So 4 to 5 times I had repeated my order.... And yet she gets frustrated over the intercom and tells me to pull up to the window with an attitude. I told her once again I was not done ordering everything that I had came for. And she ghosted me by ignoring me. So I sat there waited on her and spoke back into the intercom that I was not done with my order. And I still got no reply or answer back from her and three cars went around me and left. I don't know what I did to deserve such a rude customer service but it was very unprofessional in any manner When a customer is a full paying customer. smh If I was the owner of this establishment I'd be very upset because I'm losing money and customers but not communicating in a professional manner.

After all the time we spent through the drive-thru and dealing with rude customer service through the window. My son and I left the drive through window and forgot to check our order. Sure enough for order was wrong but she didn't give us the right drinks and the size of order was incorrect.

Just experience alone made it a bad day after working long hours. I tried googling and finding a contact number for the owner of this franchise and it's not listed or maybe I just couldn't find it, but I really wanted to express how frustrated I was going through that experience. To be in this professional field, I feel like no one deserves to go through their day and experience that, especially when they're full paying customer. I was nothing but polite to this young lady and yet she looks at me as if I was in a wrong or I did something wrong. It was just overall a bad experience!!

If I had to rate this location? I'd give it a zero star review!! But the only reason why I rated it as one star, because that was the bare minimum in order for me to write a review about this experience.

I went through the drive-thru at 3:40 p.m. today. I do not recommend anyone to go through what I went through in this experience of unprofessionalism.

Thanks but no thanks!! But I hope they change people or at least train people to be more respectful and be more professional in their field of customer service!!

Sandy,...

The “Crew Leader” at this location provides horrible customer service. Around 12pm on April 20, 2022, a woman wearing a black shirt with the words “Crew Leader” started to take our order in the drive-thru. She wasn’t speaking clearly in the microphone system. I attempted to order two individual sandwiches, a #2 meal, a large order of tater tots, and corn dog. I wasn’t able to understand much of what she was saying back to me as I placed my order. I asked her twice to read the order back to me before pulling up to the window. She never read back the order, she never asked what kind of drink I wanted for the #2 meal, and she never totals me the total dollar amount of my order. Once she opened the window to talk to me, she just stared at me saying nothing. Didn’t even ask me for my payment. It was as if she didn’t know why I was there. Once again, now face to face with her, I asked the order to be read back to me. With attitude, She read it to me very quickly and in a way that was difficult to understand. From what I could pull from her response, it sounded like there were things missing from the order. As I repeated the order to here slowly, one item at a time, she stood there tapping the computer screen, rolling her eyes, and contorting her lips. Body language that showed that she could care less about our order. At this point I refrained from asking her to repeat my order and trusted her that it was put in correctly. She never told me the total and just gestured for my credit card. Eventually the food was delivered and the only thing in the bags were three individual sandwiches and a corn dog. No drink and fries for the #2 meal and not tater tots. When I asked her about the rest of the order, all she did was say (with attitude) “no, you don’t pay for drink,” she closed the window and started tapping on the screen, she then opened the window and gave me a receipt for only the few items that she did give me. I tried again to ask her about the rest of the order and she showed no interest in resolving or listening to anything. She wouldn’t even recognize the fact that there was an error in the order and that she was willing to correct it. She just wanted me to move on. I’m not sure what “Crew Leader” means at Sonic, but if that means that this woman holds a management position, she needs to be better trained or her employment should be demoted...