Pounce Cat Cafe — Restaurant in Savannah

Drove an hour here for my 22nd bday. Had to euthanize my cat not even a week ago so I really needed some kitty love for my birthday today. We get here and they say we can’t see the cats because they’re booked. Would’ve been nice if that was a blatant and obvious note to customers when visiting the website. As I was waiting to properly book for a different day, both ladies had a really nasty attitude. The first one completely ignored me to serve a customer who walked in the door (after I was already standing in line. I’m wearing a crown and sash, kinda hard to miss) and the second one was rude in her tone/demeanor after treating other customers with a normal attitude. like sorry I wasn’t super bubbly while talking, y’all just told me I couldn’t see the cats after my own cat died not even a week ago. I hate to rag on other customer service workers since I know how awful we’re treated, but there was absolutely no reason to be that way. Not pulling a race card or anything, but they were only curt with one person in the cafe….

Response to Owner: the black banner that blends into the background with small white letters is neither blatant nor obvious. If reservations are needed, that should really be front and center on the home page. I do not have social media, so other customers like me would not have seen that. I’m aware of the limit of people allowed in the cat room, however “every cat cafe in the country” does not have a reservation system. Many have a first come, first served system. Your employees were not kind. They were cold, curt, and abrasive. The tone and body language (something that might not be able to be seen/heard on a camera) they displayed with me was not what they used with others which is the ONLY reason I took issue. The customer who was served first before me as I was already standing in line did not have a reservation. She was an unhoused woman asking for cat food. And I did continue to book despite my experience bc unfortunately, this isn’t north Georgia where there are cat cafes in every other town. This is rural South Georgia where the next closest cafe is South Carolina or ATL in the...

Okay, this was on a whim, and I know it was so long ago but this has always affected me. Last night was girls night and I randomly remembered my experience here and I told my girls about what happened because we were talking about crazy customer stories and they said I should write a review on this place. So, in 2021 my sister and I were teenage girls and we were on a vacation with our mom. Our mom let us split off on our own, and we went walking and we found the cat cafe. I was 16 and my sister was 17, we found the cat cafe while walking and we went in all excited. It was one of the first times we were able to go somewhere without our mom, and we had masks. The ladies didn't say hi to us, they rudely said it was by appointment only and it felt like the shoo’d us out of the cafe. I asked what they had for food, and she talked down to us like we were stupid. They were incredibly angry about it, like almost upset we even walked in. There also wasn't a sign about it being appointment only at the front, so we literally didn’t know. The thing is for me, both of these women were white and they looked like adults in their 20s or 30s. My sister and I are both mixed race and we looked like people of color but I feel like we still looked like kids. I always felt this interaction was really racially-motivated. We were so excited to see cats and we were just tourists so how would we even know it was by appointment? The reason why we remember this so well because my sister and I both cried after we left and we walked to Le Cafe Gourmet on Montgomery St and the people there actually served us water for free and let us call our mom. This happened on a Wednesday, July 7th 2021 and I looked through old family vacation photos to...

I am very disappointed about this place.

It looks like it is made for people’s entertainment. The atmosphere is unsuitable for cats - loud music, aroma infusers (which are proved to be poisonous for pets), no places for cats to hide, people come in street shoes (cats can be easily infected), people speak really loud, no supervisors in the cat room, no one explains the rules how to treat the cats so visitors wake up sleeping cats, wave aggressively with toys, pet cats tails. It is also not safe for people to consume drinks in the cat room as cats pounce on the tables (which of course is expected from cats) from the floor where people walk in street shoes, it is unhygienic.

In general many cats look stressed and shudder from each sound. The business responds that the have cats houses for them to hide away, but cats can’t really do that because people try to pet them even if the try to hide away and sleep inside these houses. I doubt that people who opened this place know how to interact with felines. I strongly recommend you guys to check at least the basics of interactions with cats. Check at least Jason Galaxy’s YouTube channel

As a big cat enthusiast and cat owner I’ve been to several cat cafes which work as shelters, and they usually have really strict rules, they provide shoe covers, they always instruct visitors how to behave before entering the cat room, and there is always a room with no visitors access where cats can hide if they don’t want to interact. It is a petting zoo not a...