Hilton Garden Inn Savannah Historic District — Hotel in Savannah

I honestly would not recommend this particular hotel.

My husband and I LOVE the Hilton Garden hotels. These are the places we book when we travel as we have never had any issues and really enjoy the hotel. We came to Savannah, for the first time, to celebrate our anniversary. We were really excited to find that a Hilton Garden was located downtown. Prices were a little higher than what we pay normally but we understood the location was prime. First impression was great! Staff was very kind and helpful, inside lobby was gorgeous as well as the room itself. We weren't too thrilled about the $30 valet parking but we only had planned to stay one night so we sucked it up. I am really glad it was only one night though. Aside from the kind staff and interior charm, the over all experience was a frustrating one, to say the least. As it was our anniversary, we splurged on our room and accommodations. We got a large room with a balcony. We are apart of the Hilton honors program and with that we are usually able to pick our rooms when confirming our registration. We chose a room on the 5th floor, however, our options limited us to rooms that only overlooked the Bay. Didn't sound bad to us! When we got into the room, the view was okay. You can see the major bridge yet you also see a run down motel and a lot of construction. This side is also the side with a very busy and loud road. Being on the 5th floor, you would not think that road traffic noise would be much of an issue. But it really is. With the door bolted shut (my husband had to lock it I was not strong enough) it still sounded as if we were on the ground floor with the windows open. You could hear EVERYTHING! I'm sorry, but for the amount of money we paid for this room, that is truly unacceptable. Not to mention, this is a 100% smoke free hotel and the folks below us were smoking making it impossible for us to sit and enjoy the noisy balcony. The room comes with a noise machine and ear plugs so it is obviously a problem that has had complaints. I felt that if we stayed on the opposite side of the hotel, we would not have had this issue but unfortunately that was not an option for us to choose at the time of confirmation. I will say that my husband and I are naturally really light sleepers so we do travel with a fan for white noise. I am so grateful we did because that was the only way we actually were able to sleep well that night. The hotel is near a lot of great places and we enjoyed walking instead of driving but for the price of the room, I really expected the room to be much quieter. We really do enjoy staying at these hotels and will probably just move outside of this area if we were to come back. The staff was very kind and helpful and even left a nice bottle of wine to celebrate our anniversary.

If you stay at this hotel and you are on the bay side just beware! I'd bring a fan or some ear plugs if the street noise bothers you (as it did us). Otherwise, the hotel itself is pretty nice. Had a heated outdoor pool and small work out facility as well as...

Select another hotel! Be very careful when staying at this hotel. The parking deck left my car unlocked when you have to have a key to use the bathroom in the lobby and a key to use the elevator. Also, they charged me 70.70 for someone else’s service. A separate charge on my credit card after I checked out and after they charged me for the room. When I called and asked why they had charged the $70.70, they had no explanation. They sent me an invoice for the room charge but nothing for the 70.70 charge. When I called to inquire, they asked if I had had any alcohol which I did not drink any of their beverages not even the water in my room. They said it was a glitch in the system and there was nothing they could do about it but credit the 70.70 b/c I noticed it thank heavens. My question is what about all of the customers they do this to that they don’t check their statement and they “charge accidentally”. Just to reiterate, they have your cc number and can charge you for anything after you check out - even if it wasnt your responsibility. Again I repeat they charged my card for a service that was not mine when I had checked out of the hotel. If I didn’t check every charge on my cc I would have paid for another persons charge. When I asked the manager if she would compensate me for this mistake in any way shape or form she said no it just happened and I fixed it b/c you noticed it. Hmmm. Was i suppose to notice it? I mean you sent me an email with a receipt for my stay but no email with a description of the 70.70 charge when it occurred after my room stay charge and I had checked out. How many customers do they charge when they check out that don’t notice their “accidental additional charges”. Hmmmm! I had another similar nightmare experience in FL at the Hilton Garden Inn where they charged me for 2 rooms and I only used one and they would not fix it. Hilton is definitely not what it used to be. Not to mention that charging my card for something that I did not approve in my book is fraud and or charging my card for some else’s service with no explanation. Be very very careful of this location. I would almost say Warning Will Robinson Warning. Review your cc charges after you leave. Also, online it states that Valet Parking is $40 period. My initial bill listed 55 per day for an oversized vehicle. My vehicle is not oversized. They did correct that because I noticed it on the spot. They didn’t match the $40 that was listed online but they...

Be very careful before staying at this hotel. Housekeeping took a bag of clothes from our room (We assume this was an innocent mistake)We first contacted the front desk and spoke with Ebony. She initially was pleasant but when we questioned on how the missing items would be resolved. She became very irate and unprofessional. She then just put on us on a forever hold and then never called us back. Yikes! How did she get that position? Unfortunately the next morning did not go any better. We asked to speak with the general manager since we had already left him a VM and he never bothered to call us back. General Manager Jake Warner advised he spoke with house keeping and they did not know anything about the missing items. I then asked what they will do if they are unable to find the items. He said there was nothing he would do. He advised he has seen this situation a thousand times before and that customers are either lying or mistaken. He then gave an example of a guest who had advised the hotel she had a lost a Gucci bag and it turned out she was mistaken. He never once apologized for the missing items. He acted like we were either lying about the missing items or were mistaken. He was not friendly and had no interest in helping us in any way. He only said he will ship them to us if found. I then advised that was not an acceptable solution and he became very angry and then just walked off saying have a good day in an angry tone. I was so shocked that a general manager would act this way! Wow! It really basically ruined the remainder of the trip. It was then we realized that this hotel was suffering from very poor management so it made sense why Ebony would act the way she did...it is obviously tolerated and encouraged to treat your guests so poorly. It is hard to believe this hotel is under the Hilton umbrella. You can always tell the true quality of a hotel by how they treat you when there is a problem that needs attention and how they resolve the problem. Also I find Jack Warner's reply below so strange. We already spoke with him in person and he did nothing to help us. His reply below sounds so pleasant and helpful which is the opposite of our experience with...