The Escape Company — Local services in Savannah

Honestly I would give it less than 1 if I could. I'm sad to write this because looking at all the pictures and seeing such high reviews across the board brought us in with some expectations, but they were all crushed. And while on vacation, too.

We walked in about ten minutes early and nobody was at the front desk. It's okay, it happens sometimes they're off being game masters or at the bathroom or something. Nah, he's just chilling in the back watching Task Master on the television. He comes up, has us sign the sheet, and informs someone else that we're here early and to get ready. As I go use the restroom, my partner is brought to the back to wait with the host as he resumes sitting back down and our game master pops out to introduce himself as Antoine and pours himself a cup of beer. We go into the room, he starts giving a spiel and gets distracted by me, thinking I'm an old friend of his. Apparently that threw him off because after that his disinterest was very obvious. He rushed the end of the spiel and went off to start the game. We waited around for a long while before the timer even started, and then we started the room.

All the doors were unlocked, some of the puzzles were left solved, and when we asked for some advice for looking for a puzzle piece Antoine suggested doing something else when there was nothing else to do. Conceptually the room was fine, and it would have been a lot more fun for us if the room was prepared correctly and the game master seemed at least slightly more interested in the game and us being there. That last part is so important because as we finished the room, we had zero sign that we finished. We found the thing, and then... nothing. We opened the final door ourselves, which had zero indication that it was the final door because, again, it was unlocked. (In fact, we opened it before even finished the room because it was left unlocked and accidentally scared the next party standing just outside the door). We pop out of the room, look around, and there's the host again sitting on the sofa, surprised to see us. We show confusion saying I think we did it, he asks if the timer has stopped and we say nope. He disappears for a moment, returns, and tells us that the timer should stop soon. The timer does stop and then eventually Antoine pops out says congratulations! ... Have a good night!

That was it. No interest in how it went, no opportunity for us to ask questions, not even a chance to take a picture. Just a very unceremonious "have a good night." The entire experience left a very bad taste in our mouths and we've never had to write a review like this before but here we are. We've done over 200 rooms, and we've seen good rooms and we've seen bad rooms. Usually the worst rooms only fault is in the quality of the material, because at least the people make it fun and worth a revisit and the rooms are properly set up albeit with low quality equipment. This experience has the worst staff we have ever experienced who very clearly didn't want to be there, so we...

The first thing I noticed what that the place looked more worn down than my last visit about 5 years ago (would have given the place 5 stars then) and the bathroom seemed downright dirty. I was willing to overlook that because I was there for the room experience.

We did the Speakeasy room. My first concern was that the locks were really sticking; It caused us to second guess ourselves and waste precious time as we struggled to get them to release. It also lead to frustration on the part of my guest. The next big frustration is that it did not appear that someone was monitoring our radio/camera as more than once I had to ask twice or more for a clue before getting an answer and one clue given was actually wrong and cost us time before I realized it.

The biggest frustration was at the end, though. We had one clue left to solve and we had it mostly solved when we realized part of the needed information was missing. Again, I had to call more than once for assistance as our last few minutes were ticking by. When we finally got an answer on the radio she actually hesitated to answer me and we just sat there in silence as our last 20ish seconds disappeared. When she came in to tell us we lost, we pointed out the missing info. She agreed it was missing from the room and there was no way we could have continued without it. My guest said we should have been given the missing info then to finish the room or allowed to finish since there was nothing we could do at that point without intervention from the staff. Our ‘guide’ did not seem to know how to respond and just directed us to the front to leave.

I love escape rooms but this felt like wasting money. We believe that not finishing due to our inability to solve the puzzles is one thing but to be held up by sticky locks, lack of attention on the radio, wrong information from staff and missing items from the room feels more like being ripped off.

I visit Savannah fairly regularly and would absolutely have come back again with others in tow if this experience had not left such a bad taste in our mouths. I love escape rooms and turned down an opening at the one across the street to specifically come to The Escape Company. A little lock maintenance, attentiveness on the radio and all clues in place does not seem like too much to ask for, for the price. I expected better from a company I...

This was the worst room we have ever done, and as a family we have done more than a dozen in many states, the son, who’s birthday we were celebrating, has done more than 30 and was SO disappointed.

First, I know I reserved the manor room only to find out the next morning we had been moved to the serial killer room. I called and they “generously” agreed to move us back. We now know why.

When we arrived the young lady at the desk finally removed her feet from it and asked us to sign in. As we were waiting for our 4th (parking the car), we ordered drinks, none of which had any theme toward the escape room, (so know that it is a bar in the same building but no real contact with escape room). Went into the room, was told a brief spiel about it, including that they would provide as many clues as possible, which was weird. 5 minutes in we discovered the lock to the second room had never been reset, but then told “oops, well, just ignore that until you figure out the rest”. Seemed a bit discombobulated, but continued. Second room had no rhyme or reason to the puzzles, the individual who was our “helper” must of left for a period as he turned into the voice of a she and we had to tell him everything we had solved. As with many rooms, very little maintenance so when told to look at the floor to solve a hidden panel, seemed silly. Final room had one small puzzle and we returned to finish. Again, no rhyme or reason to any puzzle, only to be told by the guy who returned to say we finished that some of it wasn’t working and show us the “jump scare”, which should have been hidden from the beginning but had been fully visible. There seemed to have been about 4-5 missing puzzles, including the final one, no continuation of story.

Disappointing and confusing and would never recommend to anyone, too many other...