KFC — Restaurant in Sharonville

Absolutely terrible. Worst fast food restaurant experience in my life. I have been coming to this location for years, and have been tolerant of the usual mishaps receiving my order--they've forgotten a few items here and there, didn't give me napkins when I asked for them, gave me stale overcooked chicken, etc.--but this most recent experience has put me off KFC for life. When I drove by, the line was a little long, but it usually moves pretty quick, so I pulled up and got in line and waited...and waited...and waited, and finally got up to the speaker and ordered, and then waited some more. Only this time around, the line stopped completely for ten minutes. I'm not exaggerating either. I thought it was a problematic customer ahead of me, until the next car had the same issue, as did the one after that. Mind you, I was on my lunch break from work, and had to clock back in soon. I figured by the time I got to the window to pay, my food would surely be ready after all that time. NOPE! Still hadn't done anything, because I could see and hear the two idiots through the window discussing back and forth what I ordered, and looking up puzzled at the computer screen. I should have driven off at this point, but I had already waited this long, plus now they had my credit card. I cannot figure out what they were struggling with. I didn't order lobster thermidor. Seriously, it's fried chicken, people. It's all cooked and ready for you. Put the stuff in the containers and bag it up and send me on my way. Nope, the two idiots still kept looking at the computer, and then repeating my order back and forth to each other. This was NOT. a special order. NOTHING was hard to figure out. These two idiots could not have made something so simple sound more complicated. After the already long wait in line, I waited another 15 MINUTES AT THE DRIVETHRU WINDOW!!! I finally got my food and thanked the idiot in the window, and politely waited until I was out of earshot before cursing him out. Altogether it was a 36 minute wait in line, before I could speed dangerously back to work to clock back in. A grand total of 46 minutes spent on my lunch break, (we only get 30 minutes), and now had no time to eat my food. But that's okay. The best part is: when I got back I found they forgot an item on my order, and still charged me for it; they gave no napkins; and the paper bag they put my food in was ripped so when I got out, I dropped it all! Never again, Colonel. (BTW, the one star was being generous. If I figure out how to give 0 stars, that's what...

I recently drove to the KFC on route 42 in Cincinnati just north of 275. I had been wanting some Kentucky fried Chicken for quite some time and drove out of my way to purchase some. I ordered a bucket of chicken extra crispy with two sides coleslaw and mashed potatoes and gravy. I got home. I opened up the chicken bucket and grabbed a couple pieces of chicken. It must be known that I actually raised chickens. I never eat any of my egg layers when they stop playing. I just let them retire. My point is is that I know chickens very well. I was astonished at the small size of the chicken pieces that I was sold. I didn't realize that they butchered chickens at such a young age. The legs and wings that were in the box must have come from a parakeet. They were so small. I felt like I was ripped off. That they actually sold me something other than chicken. Because the pieces were ridiculously small. I spent $30 on a bucket of chicken and got about $10 worth of chicken out of the deal. Fortunately, they're coleslaw and the mashed potatoes and gravy were the same quality. However less quantity for your money. I understand that inflation is real and this case. Apparently they've applied deflation to their chickens because the pieces are so small they don't even resemble chicken. Unless I get some free coupons or someone takes me to Kentucky fried Chicken, I will never go to another Kentucky fried Chicken to buy chicken ever again. I may buy some of their sides. They seem to be of reasonable quantity for the money. Do yourself a favor and avoid Kentucky fried Chicken. Apparently they're more interested in keeping their doors open then giving people their...

The customer service used to be really good. Now not so much. I was the first one in a restaurant around 2:30 p.m. I ordered from the kiosk because on the cash register it says cash only.i prefer To have someone take my order instead of a computer. Secondly a whole bunch of people ended up coming in within a few minutes and the workers acted like they didn't want to take anybody's order. And a manager walked out to smoke a cigarette and talk on the phone with a lobby full of waiting guests. Took way too long to get my order which was literally two meals. Nobody seem to know what they were doing and just looked lost and clueless. Finally the manager came back in and they started preparing meals and I finally got my food about 15 mins later .There's also a table that is dirty and never been cleaned of the whole time I was there The place has just...