Tropical Smoothie Cafe — Restaurant in Shenandoah

I have been a loyal customer of Tropical Smoothie Cafe in Shenandoah, TX, for years, and they always provide exceptional service! One of the reasons I keep coming back is their consistency and dedication to customer satisfaction. I often place my order through the app after dropping off my son at school, and it's always ready when I swing by on my way to work. Recently, I placed an order through the app, but when I arrived, the store was unexpectedly closed, and I had to leave due to an early morning meeting. I was a little disappointed but planned to call customer service for a refund later.

To my surprise, when I got to my office, the store manager reached out, apologized for the inconvenience, and explained that the associate scheduled to open had fallen ill. She not only refunded my order but went above and beyond by delivering my meal to my job because I'm a loyal customer! The manager arrived with a smile, and my order was fresh and delicious. This level of service truly stands out, and I can't thank them enough for turning a disappointing situation into an amazing experience. Tropical Smoothie Cafe in Shenandoah sets the bar high, and I will continue to be a loyal...

After standing alone in the lobby for a while I was asked if I wanted to order I said yes in that instant the cashier who inquired decided to walk off to the back and I stood there again until someone decided to attend to me...i placed my order there after multiple order came in from walk-in and online orders which were all attended to before me...the attendant who walked away from me a first decides to finally come back and try to take me order that I had just placed. When I made it clear my order was placed she took the time to place my order at the back of the current orders....as I'm once again standing alone in the lobby finally my order is made and the attendant hands it to me as says "sorry for the long wait" in the most sarcastic voice you can imagine then the full staff in unison laughed as loud as they could... unfortunately I needed the smoothie for my baby or I would have asked my money back and it reminded me of why I don't like to tip for service before service is rendered as is did today...I wouldn't recommend this place if you want proper service and your are of brown skin because they will make you wait until all the pale skinned individuals are...

This was my first time coming here. I wa s visiting with family in Spring TX from New Hampshire. We had seen on Facebook a post promoting Flip Flop Day. If you came between certain hours and wore flip flops you received a Sunshine Smoothie free of charge. And let me tell you they are awesome are very healthy. Great for the "crunchy" families like my sister in law and her family. They had flip flop rentals, raffles, a prize wheel, and face painting, all of the proceeds went to benefit Camp Sunshine in Maine. This was very special to the family, because my brother in law had leukemia when he was very young and was terminal. The whole family was sent to Camp Sunshine, and this was the first real understanding of what was going on with him. It was a very important part of this process and essential for the children. So needless to say, we were thrilled to be a part of this event and pleased to donate to a near and dear cause....