Chili's Grill & Bar — Restaurant in Sheridan

Spent 160$ on take out for my family and when I got home and everyone started eating their food we all had realized that our food was not correct. My sister ordered a medium well Bacon Burger with no sauce, no jalapeños, and no avocado. The meat was so raw it looked like the the meat had been browned on the outside and left completely raw on the inside then slapped on a bun with literally every ingredient she didn't want and they didn't put mustard or pickles like she asked and IT DIDN'T HAVE BACON. She ate about 3 bites and started throwing up 10 minutes later when she had realized what she was actually eating. I had gotten a salad, it was good but smelled so heavily like red onions I couldn't finish it. We got 3 total bacon hamburgers and none of them had bacon, mustard, or pickles like asked and they put some kind of spicy sauce when we asked specifically for none because they were for little kids. Like what's the point of getting a BACON Burger but not have BACON ? On top of that, only one burger came with fries (which were cold and soggy) and the other 2 didn't have fries. We got a few orders of fajitas which were cold and they said tasted a little bland and the meat was dry but other then that tasted fine. But that certainly isn't it, the fried pickles were soggy from soaking in oil in the to go box. I ordered an Arnold Palmer which they didn't even give me. I arrived about 5 minutes after my food was ready and when I got home (live literally like across the street) and my whole order was cold. My dad called and talked to manager and she was like "Well what do you want me to do about it? Make another burger?" He said "Everyone kind of lost their appetite so they wouldn't get eaten" and she said "We can send you 10$ credit in the mail" LIKE HELLO, OUR BACON BURGERS DIDN'T EVEN HAVE BACON. We spent 160$ on cold, disgusting food and I get a 10$ gift card. RIDICULOUS. Wouldn't recommend TO GO to...

Went in 530pm on a Saturday night. Thinking maybe a little earlier we could best the rush. Which we did. However, we sat probably a good 10 minutes before our waitress even came over. My friend ordered a beer, which never came. Even, after asking serval waitresses to help us since the one we had simply disappeared. We waited over an HOUR and 10 minutes for our food to come out almost completely cold. Our waitress maybe checked one us twice the whole 2 hours we were there. Not by choice. We waited at least 20- 30 minutes every time we asked her to correct something. I ordered a burger with a lettuce wrap. The manager comes out 40 minutes after our order was in, to tell us they dont do lettuce wraps. Then he proceeds to say it was the waitress fault because it was only her second day and she doesnt really know everything on the menu. Okay so why is this woman serving customers who hardly knows the menu? One, without a more experienced server shadowing her. And two, on a busy night? Perfect example of being understaffed.

After we waited forever for our food. I address all this with the manager. Explained why I was upset. He more so pointed to finger at everyone but management. He did end up taking 5.00$ of my friends order. However, after speaking to the manager; it took almost another 20 minutes to even get out check.Then our waitress or the manager never picked up payment. We got so tired of waiting we set our money on the table and left. Will not return until they do some serious crash courses on management and...

I forget this place even exists, and aside from the spontaneous Targèt run, I’m not sure what possessed me to actually order dinner from here. Perhaps it was the nostalgic thoughts of queso?

I’m not going to be too critical of a Chili’s, especially a to-go order. The queso was as good as I remember it. The chips they delivered with the salsa and queso was enough for a family of 6. Original chicken crispers are not original and while I give them credit for making them actually crispy, I was hoping for the chicken crisper of the good ole days. The ones where the batter never stuck to the chicken and got soggy if you didn’t eat them in 10 mins. If you know, you know. They were good, just not what I wanted. Ranch was so thin, honey mustard was not the honey mustard I remember either.

Avoid the southwest egg rolls at all costs. So gross. A soggy homogeneous bean mixture that looked nothing like the pictures was served. Ick. Burger bites were amazing.

New white cheddar Mac n cheese is bomb. Curly fries are better than expected. My entire order of fries departed their container when I was in the roundabout leaving the restaurant, landing all over the floorboard. TJ happily brought me a fresh order with a sticker keeping it sealed.

Three stars for the hits, and for the friendly and quick service from the to go team. Will probably be another 12+ years before I have a hankering for...