Starbucks — Restaurant in Shrewsbury

This Starbucks is terrible. Make sure you check your order thoroughly - especially if you have dietary restrictions. I went to this location after it reopened to give it another opportunity and it was a huge mistake. I placed an order for a chai with Soy Milk because I don't like coffee. I left early for work to stop on my way. They were busy so I had no issue waiting. However it was getting to the point where I was going to be late. They handed me my beverage and I left. When I was on route to work I realized that it looked different. I waited until I got to work to take a sip and it was coffee. I looked at the sticker to make sure I didn't somehow order the wrong thing, and my sticker said chai. Yes it was frustrating but I threw it away and tried to move on. Then I went recently getting my chai and a spicy falafel pocket (vegan) I was going to save for lunch. Before leaving I checked my drink completely to make sure it was right and left. Then 5 hours later I decided to eat my lunch, I took 1 bite and instantly could taste it was wrong. They had given me the chicken jalapeño with cream cheese pocket - the problem is I'm lactose intolerant and a vegetarian. So I had to throw it away. Now I'm here with no lunch. I reached out to customer service and was even more angry. The person I spoke to, Sana S, was very rude. I would ask 1 question and she would ignore me and just say something completely different. She did that 3 times! I asked to speak to her supervisor and she said she wasn't able to. Ended our conversation and tried again. Thankfully I got someone else. They were nicer. They gave my a refund which i appreciate cause I had to throw it away. Then they gave me the same "we have sent up to the store manager" and "this will never happen again" and that's exactly what I was told last time and it happened again. That 1 bite made me sick because I can't have those ingredients. I have worked in the resturant customer service for 8 years and was appalled that they don't take...

I love to get the Summer Berry Lemonade Refresher with LITE ice and add peach juice. I ordered that here over the app, so I know it was inputted correctly. It took nearly 10 minutes to get my drink. Upon receiving it, it was filled to the brim with ice, the exact opposite of what I asked for. In addition, it was a very light blue, which tells me they didn't add the peach juice that I paid an extra 80 cents for. I get this drink very often at a different location, and it's always a darker color due to the peach juice. I complained to the employee and she offered to give me the rest.. what do you mean the rest, I'm paying almost 8 bucks for my drink so I want all of it? After having waited so long just to get my drink, I wasn't waiting another 10 minutes to get a new drink when it was their fault. I called corporate and they refunded me the money. Good on corporate, not good on this location. Even while checking out on the app, there's a new statement saying that your order will be correct, so the front that my drink was almost the opposite of what I ordered. I'm very frustrated that they stuffed it with ice, when I specified lite ice. And I didn't get my 80 cent peach juice. Completely obvious as the color was very vibrant, when the peach juice...

There are mistakes that are easy to overlook. Wrong milk, forgetting a sleeve, handing out the wrong bakery item etc. This is intentional thievery and this is not an okay practice.

I ordered a Venti Latte. I paid and was handed a Venti cup that immediately felt much lighter than any previous venti drink I had received from Starbucks. It prompted me to open the lid and look inside. This is what I found. Two inches of empty cup. My guess is they made a grande and didn’t want to go to the trouble to remake the drink when realizing it was supposed to be a Venti. They tried to cover up their mistake by adding a heap of whipped cream (there was still half an inch of space from the cup of the lip to the top of the cream). Shameful practice on this Starbucks. This is the picture I took after pulling out of the drive through. Is this what the manager allows? Is it okay to deceive people into paying more for less? I am owed. I hope someone sees this and resolves this...