La Hacienda South Jordan — Restaurant in South Jordan

The service by the hostess and the quality of the food left me with enough of an impression that I will not be going here again. My wife placed a “to go” order for us over the phone and was informed that it would be ready in twenty minutes, I arrived twenty five minutes after that. When I walked in there were three orders ready to go behind the hostess desk. The individual in front of me left right away with one of them. I spoke to the hostess and gave her the name on my order she then checked the two orders and asked me if I had paid. Since I had not, she rang up my order and we settled up at which time she said to me “okay, have a good night.”

I was a little confused at her dismissive phrase and stood to the side. Fast forward 8 minutes of me standing to the side of the entrance waiting in full view of the hostess and watching several people come and leave with their orders, all the while those two orders that were there when I arrived remained; after a bit of time the hostess moved the two stagnant orders to the side. At about ten minutes past my arrival time a gentleman walked in and asked about his order to which she exchanged with him that it was not ready and “if you give me your cell phone number I will call you when it is ready.” The gentleman responded “I’ll just be in that white truck right there” as he pointed out the door. “Oh in that case I will just bring it out to you.”

While I was pondering why the level of service this gentleman was receiving was far more than what the hostess had provided to me, she looked at me and asked for confirmation of the name on my order. I gave her the name and she checked the two orders that had been sitting there now for the ten minutes I had been standing there, grabbed one of them and told me to “be careful because the bottom can be rather hot.”

I was a little dumbstruck that the women had checked those orders when I arrived, ignored my order, dismissed me, and let me stand there while my wife and I’s food sat there cooling off. I took my lukewarm order and drove the very short distance home. Our food was about room temperature when we sat down to eat, my wife was left unimpressed by her order and myself... my “super burrito” was nothing more than a pile of rice, chicken, guacamole, and sour cream with a tortilla laid acrossed it. They could not even bother wrapping the tortilla around the fillings to make it a true burrito.

As I said, the level of service was appalling, the food was Mexican chain restaurant mediocre. It is not worth a second attempt...

My 70 year old Mother took me here for my birthday lunch on 6/15 around 11:15am. I do not remember our waitresses name, but she seriously needs some customer service training. She was the only waitress in the dining room area working tables at that time. We ordered our food and everything seemed fine. I ordered chile verde chimichangas and they looked amazing! My mom ordered a chicken burrito and a chicken chimichanga smothered with green chile. She got a chicken enchilada with a plain chicken chimichanga. Before the server even placed my Mom's plate, my mom very kindly expressed that she didn't order an enchilada, that she ordered a burrito. The server proceeded to argue with my senior citizen mother about how she was wrong and that she ordered something that she didn't want. It was one of the most shocking exchanges in a service industry I have witnessed in a while. The server made my Mom feel so uncomfortable that she just agreed to eat what was brought to her because she didn't feel comfortable sending her food back at that point. I was so furious that the only feeling I had was the feeling of wanting to leave. I did not force the issue as I did not want to embarrass my mother while she was treating me to lunch. Your servers need to be trained on appropriate customer service. It is a privilege to have customers. How difficult would it have been to simply say, "let me get that corrected for you"? It would have been so simple to just do the right thing. Instead here I am wasting my time writing this review to protect other seniors from getting treated like they are senile simply because they are older. Shame on the server who even had the gull to talk to any customer like that, but especially to a senior citizen. While I think the food is good, it is not THAT good where any of us should ignore horrible behavior. I probably will not be dining in here again. Please coach the server that was serving the dining room on 6/15 at early lunch. I highly doubt the intent of your business model is to allow people to leave feeling this way ever. Please teach your servers that service is important. That providing your customers with an experience that is pleasurable and memorable in a positive way will influence the amount of business your restaurant gets in the future. I hope you are able to correct their interactions because when the newness of this location fades, you could be left without customers over...

We went to La Hacienda in South Jordan tonight. We were so excited because this has been our newly found favorite restaurant. After being told that it was going to be an hour wait, we decided to wait it out, because the food has always been fabulous. However the customer service experience left much to be desired this evening. We decided to make the best of our time while we waited, we laughed, goofed around and it made the time pass quickly. We were then seated in Felipe (the bartenders section). We were asked by a very polite lady what we would like to drink. We both ordered a beer to have with our meal. We were greeted shortly thereafter by Felipe who informed us that he could serve my boyfriend a beer and not myself or he could just not serve either one of us a beer at all. Strangely enough this was due to my boyfriends tick from his mental Illness. We kindly asked if his tick was the reason he would not serve us both a beer, he said yes. Weirdly enough his assumption was that my boyfriend was intoxicated, but he was still willing to serve HIM a beer and not myself. Neither of us had anything to drink prior to walking into this establishment. We later called him to the table to inform him that the tick was due to a mental illness and he could have cared less to be bothered with such information. Well shame on you Felipe. So quick to judge without even assessing the situation. If he would have even had a conversation with my boyfriend he would have seen there was no slurred speech or any other such impairment. What baffles me is that he still was willing to serve the “intoxicated individual”!!!! My boyfriend also tried to help educate him, with no interest on Felipe’s part. This just goes to show, not to judge a book by its cover. There could be more to know. Felipe unfortunately took a stance and decided to embarrass someone in front of an entire section of an establishment without cause. This saddens me to my core. We could have walked out, but thought to ourselves, why should we walk out for someone else’s short comings. We ate our meal and tipped him graciously and left. Maybe Felipe should take some time and look into NAMI.org and educate himself before he assumes...