Panda Express — Restaurant in South Snyderville Basin

I usually love panda but this location is, simply, terrible. When I got home after getting my food I opened my plate up (one of their meal options for those of you who don't know) and i was missing my grilled teriyaki chicken. Now, this is not what upset me even though it should be close to impossible to forget something like that. When I called them the lady was very nice and offered to remake the food for me, i was very grateful but when I got to the store and told the cashier she didn't believe me, the cashier asked me for the name of the girl I talked to but I never got one from her and that's what I told the cashier, the cashier then asked me for my name since they would've written it down somewhere and I told her but then she asked me for the receipt which I did not have because I was told all I'd have to do is tell the cashier my name. I reluctantly showed the cashier my bank statement of the purchase and she told me "next time, I need the receipt and the name of the person you talk to" one of the cashiers co-workers then pulled her aside and pointed out the fact that there's a paper in the office that would have my name on it (I forgot to mention earlier that she asked to see my recent call log for proof that I called the store) if I had called the store and sure enough, my name was on the paper, what should've taken 10seconds took about 15mins. I would not recommend going here to anyone especially since there are so many other better places nearby. Not to mention, social distancing was not enforced here, there were many people standing side by side and one of the workers asked me to move closer to a group because someone was behind me even though I was trying to...

Ordered teriyaki chicken. When I asked for teriyaki sauce the girl at the register didn’t speak English very well. Didn’t notice until after I paid that she had charged me an extra 9 bucks for a side of teriyaki chicken even though I had already ordered it with my entree. Before she did that she asked me if I wanted small medium or large and I literally just said the packets that come with the teriyaki chicken. Mistakes happen I get that but then another girl that spoke better English said there was nothing she could do to refund my money. So she wrote on the receipt and said I could get a credit that way. She just circled the added entree and wrote her name. As if that would do anything. How can they not credit back for something I didn’t order in the first place? The only reason I left this review is because the girl that was trying to help was actually kinda laughing about the whole situation. Like it was no big deal I got double charged and there was nothing that could be done about it. I didn’t want the extra chicken and told her when she tried to dish it up I didn’t want it. So I got charged almost double and was out of luck because of incompetence. Guess panda either doesn’t do refunds or doesn’t have a manager on shift in the middle of the day. I don’t live in Utah and told her that so Luckily I don’t have to deal with that...

Date of Visit:

OVERVIEW - 4.0 Came her with my wife and her friend which was visiting from Argentina. It was her first opportunity to try Americanized Chinese Food.

LOCATION - 4 This place was a little hidden from us and was found after using GPS. We used a little side street to find and park.

PRICE - 4 You'll find the typical price of a Panda Express here. It is just slightly over-priced.

PRODUCT/SERVICES - 4 The food like almost always at any other Panda Express was delicious. We got orange chicken, teriyaki chicken, and others. I was disappointed when I went and asked for soy sauce and they didn't have any in stock.

POINTERS/PERKS - N/A It's Panda Express, I'm sure there are some pointers, but I'm not sure what they are nor at this location.

EMPLOYEES - 4 While the employees are friendly and willing to speak Spanish to a person from Argentina they might want to know what the difference between caliente and picante, as our Argentine friend was told the chicken she chose was "hot", when in reality it was a...