Mountain America Credit Union - Park City: Newpark Boulevard Branch — Local services in South Snyderville Basin

Pathetic customer service! Horrible Experience!!!!! We made an appointment to open an account. The agent that we were scheduled to meet with was not there at all and they gave us to some other random person to us for our appointment. First HUGE red flag! We had considered changing our banking to this credit union, foolishly thinking this might be a safe place for our money. WRONG! We filled out all the documents and signed everything then we get text messages from the person that supposedly set up our account saying we had to resign documents, without any phone call or explanation as to why! Then when we resigned everything electronically, they went ahead and cancelled our application and new account, without any reason as to why. Again no phone call or follow up! And we still have not received the money back that we deposited with them when we opened the account! Can you say FRAUD! Just beyond the pale! Going to go to one of their competitors now. Maybe they can provide quality...

I’m rating them a one because of the loan officer. None of the business they do could make up for the unprofessionalism and arrogance of this man. Even if you schedule an appointment he acts like you are unimportant and wasting his time. He didn’t give us any respect, wouldn’t listen to what we were trying to say and acted like we have no business trying to build a house, especially in Park City. This wasn’t a one time thing, he was the same way a year ago but we decided to give him the benefit of the doubt and use him again. I thought maybe all loan officers were this way until we switched to a new lady in Salt Lake and she actually wanted to help and listened to everything we had to say. It’s just too bad such a rude man has to work...

Nice staff. It begins and ends there. Had a loan adjustment started on 5/25, the loan officer left 2 weeks later. No follow up and several phone calls later it was finalized almost 3 months later-when I was promissed less than a 2 weeks. I asked for less than $50 credit on the interest, which was the difference in interest from a few weeks after the time promissed to the several calls to finalize.The answer was no. They even lost complete track of the loan, and some of the calls were for them to find the loan. The adjustment would never have happened, if I hadn't called several times. Even the first time the loan was done-many months ago,I was given wrong information, and that also took many phone calls. Highly incompetent. Find...